Read our guide to get an idea of where to start when setting up your new hot tub. Call us at (425) 485-6059. Submitting a response indicates a willingness to work with customers to make things right. Well guide you through the process. You get what you pay for with these. If I would have read these BBB complaints I would have never bought from yall. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. I called customer service and was told the filters and magnets were in the mail. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. Numerous emails and messages went unanswered to **** from customer service. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. Read about common issues that spa & hot tub owners run into and how to fix them. Home; Services; New Patient Center. A leak from your hot tub might be alarming, but its often easily fixed. (The consumer indicated he/she DID NOT accept the response from the business.). The tub is clearly a lemon and a consumer product claim attorney agrees. . SOLD DEC 9, 2021. lpi aqua living - The North Creek Clinic BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Scotty Baker . IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. As of now Im not sure if it will ever be a reality and not just a money scam. I am unable to get the case manager to actually talk to me to resolve this. ************. Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. Now that winter is back we are seeing all the signs of last year. It has been over 200 days since I paid for a hot tub from LPI that I never received. We purchased on June 2020 delivered 5/21. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). "We are thrilled to become part of the LPI family. ***** and **** Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Did you return your unit? Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Spending a few minutes in a hot tub or spa every day will change your life. I think they are working on improving that. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. I'm still in my first year of owning this joke of a hot tub. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. There is no way this company will remain in business with these types of complaints. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Compact yet powerful, How much is a swim spa? My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. Learn more about what aqua therapy is and the many benefits these programs deliver. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Take a virtual of one of our Aqua Living Factory Outlet showrooms. The customer and salesperson have since been in communication following the holiday season and vacation. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. We even offer swim spas for athletes and physical therapy. This went back and forth for quite a while. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. Take a virtual tour of one of our showrooms. He Told me I should just find the part on another website. The account has continued to accrue fees and interest. I have already been in my hot tub twice and I received it two days ago. Some kind words from our happy hot tub owners! What a scam. Payment 324861127699. Your regional case manager and technician scheduling agent are reviewing case. I purchased a Spa on 07/24/2022 for $9,964.00. I'm not sure who has the better job at LPI, their CEO or **** in shipping. User Friendly System Controls Topside. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Up to $1,000 off your spa! Aqua Living Factory Outlets - Home - Facebook Read about the different types of hot tub insulation and the pros & cons of each. Lets here people thoughts on this company. They do not stand up to their warranty! An air lock occurs when air gets stuck in the plumbing lines of your hot tub. This field is for validation purposes and should be left unchanged. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. I know now why they cheaper than other tubs. There are probably 50 brands better. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. Thats just insane for a person being 5 days late to make a payment. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. DO NOT BUY FROM LPI INC!!! I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Purchasing a spa from this company is the single worst house-related decision I have ever made. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. They dont stand behind their warranties. If you have back pain, especially lower back pain. . We are still facing unprecedented demand for our product, with no signs of things slowing down. We look forward to helping you achieve the lifestyle of comfort that you crave. I loved the G2 model hot tub I bought from them for about one year. The company constantly is blaming him. I told them in December ill either be in a hottub or filing a case at the court house against them. This year the dealer orders were substantially more than we projected, and we ran out of capacity. Jets are one of the best parts of the hot tub. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. Find manufacturers and suppliers in the most extensive searchable database in the industry. One of the easiest ways to protect your investment is a hot tub cover. I went to the lpi website to file a service request and discovered the website was down. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. The industry will travel to Orlando this week. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. The chargeback department advised of accepting it in lieu of refund on 12/28/22. Take a virtual tour of one of our showrooms. A beautiful bathtub from Aqua Living can be the focal point of your bathroom. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. We've been playing on both sides of the fence for four or five years now. Thank god. This profile is powered by Birdeye. Text Size:millwork district dubuque apartments why did jillian leave workaholics. I just want my money back. What state do you live? ****************** Gary was great with information and able to answer all our questions without any pressure. I really don't think it is that bad of a product, I just think they have really really really bad customer service. AWFUL. Fortunately, we are blessed to be on the right side of what this has done in our industry. I currently have spent $753.99 so far. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. However, within the last few months the customer service department in TN have been outstanding to work with. Now they won't return my calls or emails. I have never been lied to so often by so many people in my life. Learn how to properly clean & maintain the longevity of your spa cover. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Unlike others, my experience has been excellent. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. We currently have been carrying out bucks to fill the tub. Beat local competitors. Well guess what it did and a lot. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Told the it would be 4 to 6 weeks. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. Seating: 3 Gallons: 350 Weight: 945 lbs. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Its not how most major manufacturers do it, but that is how they are going. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! Thank you for your picture submission. . Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. We appreciate the opportunities they have provided us and trust in our hot tubs. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. ), then we have the best 4 person hot tubs for you! He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. Get this 6-Person Hot Tub with 51 powerful jets! LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. for staying informed and competitive in the hot tub market. As a matter of policy, BBB does not endorse any product, service or business. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. LPI, Inc. | Reviews | Better Business Bureau Profile There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. Very risky in my opinion. It has performed as promised and we are happy. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. Its already three weeks past the original estimated delivery date!! Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. EVERYONE I have dealt with in this company has lied to me. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Only he didnt actually fix it. He found a wire was not connected at the factory. Dominate search results. Please let us know if it does not meet your needs. A good hot tub cover will serve you well for quite a while. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? The decision to end our domestic dealer programs was an extremely tough one. No I sent a email and they said they would try to start building it at the end of October. Comparisons of the different types of materials that hot tub shells are made from.
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