THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. Consent to Emails and Automated Text Messages. Enter your official identification and contact details. Mobile numbers cannot be enrolled with more than one Zelle profile. Still need help? Corporation Service Company. If dont have your CVV, you may choose to re-enroll. Zelle charges no fees for your use of the Service to complete transfers between Network Financial Institutions and you. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. 12. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. Increase brand visibility with the reach of the Zelle brand. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. Each party shall be responsible for paying its own attorneys fees. Enhance the customer experience. Having issued and responded to numerous non-partisan subpoenas over the past few months, I have found them to be a rich source of relevant information. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. When you send and receive money using the Service with a bank account held at a Network Financial Institution (as defined above), the terms of use at that Financial Institution apply. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. Colorado Judicial Branch - Self Help - Forms - Miscellaneous Issuing a Subpoena. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. As a customer of a financial institution that is not a Network Financial Institution, Zelle will limit the amounts you can send to another User when using the Service to $500 per week with no limit on the number of transactions. Select Yes and a verification code will be sent to your U.S. mobile number. THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. Still need help? We recommend that you send money only to friends, family and others that you know and trust. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. 2. 2. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. j. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. These instructions apply to the service of third party subpoenas on Early Warning Services, LLC (Early Warning) in matters in which Early Warning is not involved. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. Category: When sending money with the Zelle app there is a weekly $500 limit. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and the Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. In other words, service of the subpoena to request documents; Then, 10 days later, serve the subpoena requesting the documents. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Please wait a minimum of 20 minutes between attempts. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? Our support team is available to assist those enrolled with the Zelle app. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. Verify with the Sender the money and is in a completed status. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. If you are enrolled with Zellein your financial institutions mobile app or online banking service, their support team will assist you with your lock out. The information you are entering for this card (ZIP Code,address, etc.) You must have JavaScript enabled to use this form. b. Zelle Content Standards: You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Service (including but . If you have questions regarding the sending limits or feeswith using Zelleat your financial institution please reach out to your financial institutions support team. You must re-enroll with Zelle, or enroll with one of the Network Financial Institutions where you are a customer, to receive any subsequent payments sent to you after you cancel your use of the Service. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. e. Hardware and Software Requirements. 11. This requires attention to detail. Subject to the terms and conditions of an agreement between Zelle and your financial institution, Zelle will provide you instructions on how to enroll with your Network Financial Institution. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. Juris Doctorate. Complete the form and we will respond to you via email within 2 business days. You may still enroll with the Zelle app by scrolling to the bottom of the page and selecting DownloadtheZelle app. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. You need more information about a money transfer using the Service. If the recipient has notified you the money was not received, first check the payment status. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. You agree that Zelle, the Network Financial Institutions, or their respective agents may use automatic telephone dialing systems in connection with calling or text messages sent to any mobile phone number you enroll. 9. If we decide that there was no error, we will send you a written explanation. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. Zelle payments are usually processed instantly, making this an easy way to split the cost of a taxi with friends, or contribute to buying a shared gift, for example. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. The scammer impersonates a legitimate business and uses a variety of tactics to trick consumers into providing sensitive information that allows them to trick the consumer into transferring the money to an account controlled by the scammer. You must have a bank account in the U.S. (not including U.S. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. You understand that when you send the payment, you will have no ability to stop it. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N.PimaRd. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. This sample form is provided in PDF and Word formats. There are no fees when using the Zelle app to send or receive money. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. No problem: You will not be able to reset your password without your CVV. *. h. Federal Law. You may request money from another User. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your notification preferences (i.e. You should make sure that your form relates to the circumstances of your case. In this particular case, these scammers forge legitimate bank phone numbers and try to convince consumers to provide their personal information and send them money. Use a check mark to point the answer . Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. Description. Other product and company names mentioned herein are the property of their respective owners. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) We are sorry to hear you no longer wish to use the Zelle app. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. 25. You should print or download for your records a copy of this E-sign Consent and any other Records and Communications important to you. This section is pretty self-explanatory. All rights reserved. Once completed, you may begin sending, requesting and receiving money with Zelle. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. Arbitrations will be administered by the American Arbitration Agreement (AAA) under the AAAs Consumer Arbitration Rules in effect at the time the arbitration is commenced. If you received the message thatyour account has been temporarily locked: Please verify your U.S. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. Limitations on Transfers: Send Limits. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. You agree that you will not authorize a third party to use the Service or share your credentials with a third party to use the Service on your behalf except in legally authorized situations such as legal guardianship or pursuant to a power of attorney. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. Although Early Warning generally responds to subpoenas within 30 to 40 days of receipt; However, due to developments regarding the novel coronavirus COVID-19, our response times may be significantly longer and also vary depending on the scope of the assignment and the type of information requested. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. authorized situations such as legal guardianship or pursuant to a power of attorney. Your bank or credit union support team can help you enroll. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. Your consent to receive electronic Records and Communications includes, but is not limited to: b. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. You can update your information through our website. You may receive money from a User that is enrolled as a customer of a Network Financial Institution. It is important that you also report this to your bank or credit union, if you have not done so already. Other product and company names mentioned herein are the property of their respective owners. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. A scam is when you knowingly send money to someone you do not know or trust. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. We will not send you a periodic statement listing transfers facilitated through Zelle. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. Let us know how we can help you with the Zelle app. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. If you're looking to make fast transfers, then Zelle might just be for you. *Remember to only send money to people you know and trust. But it's not only for consumers, as a business you might want to know more about the Zelle business account. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. You may enroll only one debit card within the Zelle app to send and receive money. You can also call 844.212.9102 (Monday to Friday, 8 a.m. to 5 p.m. Please access and review this Service Agreement regularly. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. This is the actual form with sample text added in each section. c. How to Withdraw Consent. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. 26. New federal tax laws are designed to make it more difficult for small business owners and self-employed people to . We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. Zelle reserves the right, in our sole discretion, to discontinue the provision of electronic Records and Communications, or to terminate or change the terms and conditions on which we provide electronic Records and Communications. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. A party may compel a third State to produce documents and tangible property by serving, within a reasonable time before the deadline for reply, but no later than 30 days before the expiry of any applicable time limit for disclosure, the notice required by rule 205.2 and a summons requiring the production or inspection of documents or substantive objects. Other Users may send money to you or request money from you using that U.S. mobile number. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). You may only cancel a payment if the person to whom you sent the money has not yet enrolled in the Service with the email address or U.S. mobile number to which you initiated the payment. If you need immediate assistance, call us at 1-844-428-8542. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. We will tell you the results within three (3) business days after completing our investigation. 1. U.S. Please make sure to state that you are requesting a paper copy of particular Records and Communications. [7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. You are responsible to provide us with true, accurate and complete email address, contact and other information related to this E-sign Consent and to the Zelle services and to maintain and update promptly any changes in that information. 2023 Early Warning Services, LLC. i. Termination/Changes. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. 7. PLEASE READ THEM CAREFULLY. To receive money to more than one accountyouwillneedto enroll aunique U.S. mobile number oremail addressperaccount. For iOS users you may turn on or off your Face ID from the Preference option. Please note that eligible small businesses are permitted to enroll to use Zelle at certain Network Financial Institutions. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. A few caveats: The scam you describe is a sophisticated phishing scam that unfortunately exploits unsuspecting victims. With re-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. Zelle will pay the AAAs Case Management Fee and any arbitrator fees. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone If the insured delays the disposition or claims that he or she did not do so, one possibility may be to request information about non-partisan subpoenas addressed to a previous insurer or roofers who have made offers to estimate or repair previous damages. Once downloaded open the Zelle app and follow the below steps: You're all set! If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. Nisha Jones. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. Your mobile data rates may apply. You understand that use of this Service by you shall at all times be subject to (i) this Service Agreement, (ii) your express authorization for a Network Financial Institution to initiate a debit entry to your bank account, and (iii) the terms and conditions of your account agreement with your financial institution. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). At the time you instruct Zelle to cancel your use of the Service, any transfers in process using the Service will be completed to or from your bank account that was associated with your profile, but no new transfers will be initiated to or from that bank account through Zelle. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. 1. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. 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