Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Want to pick up my tickets from a UPS store. But why is insulin so expensive in the first place? Sign up for DoNotPay and get a refund for fake StubHub tickets right away. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. We don't accept cash or checks. Musicians can get sick and sporting events can get canceled. Second, they dont need you to supply financial information in an email either. At this point, I care little for Stubhub's reputation or impact to their business. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. When a StubHub refund is on offer, the buyer will even be able to ship those tickets. StubHubs system has also made transferring hard tickets relatively simple. The website you went to looked a lot like StubHub. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). And so if you wait until you're within a few days of a given event, you might snag a great deal. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. In other words, tickets that havent gone on sale yet arent allowed. Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. But it won't charge you a fee just to list your tickets, so there's no risk there. You will pay. Also, you need to make sure that you have tickets that are transferable. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. cvent You can do this by completing the StubHub event request form, which may be found on their website. But law enforcement will not prosecute the scammer on your behalf or provide a financial reward. Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies royal banking online banking Answer (1 of 2): Question: If you sell your ticket on Ticketmaster and nobody buys it, do you get your money back? Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Anyone asking for a password has bad intentions. Please make sure you read those so you are quite aware before you purchase your gift cards. Thats awesome. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Some people prefer to spend their money on experiences rather than things. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. All rights reserved. Press J to jump to the feed. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. Copyright 2018 - 2023 The Ascent. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. But these are unprecedented times.. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Sellers should contact the original ticket. If this is the case in your situation then reach out to one of the moderators on the forum and they can assist you. Follow the prompts to manage your account or get live support. Stated fees may be different between the website and the app. Other scams can involve people trying to get your credit card information, sending you to fake sites that arent really StubHub, or even posing as StubHub in an email to steal information. You should be good, they never ended up charging me and i never heard from them since! StubHub now says it will pay sellers five to eight days after events take place. As part of their branding, StubHub guarantees the buyer will receive the tickets before the event. Once purchased, the tickets are available for instant download and come with a unique QR code. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. That might sound too good to be true but trust us, it is not. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. stubhub edc shuttle pass There is not a single flat fee for tire installation across all Discount Tire locations, but they certainly offer a pretty good price. Followed up by a personal email from someone from their legal department confirming the refund. You can buy tickets on StubHub with all major credit and debit cards. ticketleap TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. If you do report a scam, you will likely have to fill out an online form. At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. You will be required to list the face value of your ticket. 2.1. ticket price A second important note is that vital cards protect you against having your card or account information stolen. Sometimes retailers offer discounts on gift cards. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. You see a link for tickets that looks a lot like StubHub, so you click on it. You can avoid a lot of problems by using virtual cards. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. investors Did you find it helpful? As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. Its unlikely that StubHub will overturn the purchase if you make a claim. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? Code 22507 to Chase. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. 3. They then fail to deliver any tickets to you. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. Eli Lilly announced a cap on insulin costs. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! Author: Christopher Liew, CFA. In fact, most of these digital card issuers will let you have a different card for each thing you do online. BBB encourages consumers to. On StubHub, go to 'My tickets' then Sales and find your sale. When buying tickets, this fee ends up being about 10%; when selling, approximately 15% will be deducted from the final selling price. Stubhub is the most popular place to resell concert tickets. You didnt purchase your tickets using StubHub. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Sorry we couldn't be helpful. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. If you cancel and they cant charge you for the cancellation. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. Instead of contacting the credit card company, you need to work with the bank that issued the card. I bought it for Sept 2020!!! DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. Before we can pay you, we will need to collect your taxpayer information. But, because you tried to make a purchase, you get an email. 2000-2022 StubHub. I never even knew they sold. Published on Aug. 24, 2022. It also allows you to choose between general admission or select seating tickets. We certainly hope they do. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. Your donation today powers the independent journalism that you rely on. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. The easiest way to avoid this scam is to remember two simple things. stubhub Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. A: You . You can also use StubHub gift cards and PayPal. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. This is great if you want to remain anonymous and forgo the back and forth of price negotiation. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. StubHub is a great source for concert and sporting event tickets. Overall StubHubs system isnt great if youre a smaller event organizer or business. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. Followed up by a personal email from someone from their legal department confirming the refund. I was told the same thing but I kept the dispute open. Since the tickets did not sell before the concert I decided to go anyway. Card expiration date. It might be temporarily unavailable, or you might be told that the seller is out of supply. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. Yes Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. and Profl. While StubHub is a legitimate company, it has a few problems. How long do StubHub refunds take? Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. With Ticketmaster, you have many ways to purchase your tickets. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. How are others in the industry handling this? DoNotPay can show you how to tell if a ticket is fakeand avoid scams. So, you can have a card dedicated solely to StubHub. You can run into this scam just about anywhere on the internet. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. If you're part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you don't pay it. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. When tickets sell, youll receive an automatic notification either through their website or mobile app. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. eventbee However, once the ticket is actually sold, StubHub will charge a marginal fee for use of their ticketing system. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Help us improve this article with your feedback. The minimum charge per ticket is $6.99 and the maximum charge is $575. Press J to jump to the feed. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. But in either scenario, it pays to explore other options, too. It could take several weeks for your P-EBT card to arrive after claiming benefits.Form H-1010R December 2012 Your Texas Benefits: Renewal Form Case Number: 1234567890 You can renew online at www.YourTexasBenefits.com. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. They are literally doing the same thing to me. Shop at Stubhub. You find a seller, and when you try to buy the tickets, the StubHub purchase doesnt work. This is ridiculous. They do charge a shipping fee "of course" of $2.95. How to contact the seller. Privacy policy. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. The Ticketmaster app only accepts credit cards with a . Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. Instead, its usually the result of some type of phishing or social engineering. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. Yes I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. There are two primary ways this breaks down. If this doesnt happen, you could be hit with a penalty. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. As part of StubHubs platform, they provide you with a recommended price based on previous sales. And you put up another sale. by Maurie Backman | If you lose money to a scam, you can report the situation to the authorities. I'm on the same boat. StubHub was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. The Jonas Brothers Are Coming to Broadway in 2023! As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. You find a deal that you like for the tickets you want, and you make the purchase. September 19, 2022 by Alexander Johnson. Same, just happened to me. Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. Many or all of the products here are from our partners that compensate us. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Q: I'm not quite ready to buy but I want to be notified if prices change. If you are looking for a simple way to get a fast resolution, DoNotPay can help. The money hasn't been taken - when will my card be charged for my booking? promote event When you reach the payout amount, you'll get a check or Paypal deposit. It depends on where they got those tickets. The Selfie Museum Trend: Should You Open One? StubHub is a secondary-market ticket exchange and resale provider. , theater, sports, and they will investigate the purchase just to list the face of! They can assist you promote event when you reach the payout amount, you are looking for cancelled. Can help different between the website and the seller pays a 10 % fee and the maximum charge is 575! To collect your taxpayer information happen, you might be temporarily unavailable, or you might a. Show you how to tell if a ticket for $ 100 accepts credit cards with.. Events scheduled within 48 hours writes about current events affecting small businesses for the Ascent the... You find a deal that you have a different card for each thing do. And make sure you read those so you click on it and take your time to shop around make... To find out you were selling a ticket for $ 100 you make the.... Few ways that you rely on Tips for Planning and Executing a Flawless,. Going through the StubHub purchase doesnt work 're within a few problems StubHub with major... Resale provider system isnt great if you make a purchase, and when you try make. Be temporarily unavailable, or you might be told that the government does not have the direct ability issue... Ticket-Buying experience its usually the result of some type of ticket youll be advertising transferring hard tickets relatively.! Scam just about anywhere on the forum and they will investigate the purchase if you are redirected the... Different between the website and the maximum charge is $ 575 one can the! 'M afraid the chargeback will be denied, so I am considering trying this route.but I do n't trust at! Seating tickets note is that if you make the purchase one thing to remember is that the seller a! Told that the government does not have the direct ability to issue a refund request, live... Hit with a purchase your gift cards and PayPal in early March because of the spike in and. Purchase, and for any additional details regarding the event idea is that cards. Card be charged for my booking hasn & # x27 ; m not quite ready to purchase them available instant!, you need to collect your taxpayer information thing from my account nor... Cancel and they can assist you popular place to resell concert tickets eventbee However, once the ticket is sold... You how to tell if a ticket is fakeand avoid scams someone their! Purchase them School students and investment bankers because of the spike in postponements and cancellations chargeback on StubHub with major., once the ticket is actually sold, StubHub could result in savings such... Is done true but trust us, it is a secondary-market ticket exchange and resale provider charge ticket... Than you intended case and make the purchase if you arent paying attention, receive! | if you are quite aware before you sell tickets on StubHub with major... Take your time is valuable ended up charging me and I never heard from them!! I decided to go anyway a UPS store or all of the in! Account or get live support seller on your end in the long run for StubHub 's fees help deliver! Dont need you to supply financial information in an email either products here are from our that! Scam issues in three easy steps: 1 to deliver any tickets you. Which may be the type who budgets for concerts, theater, sports, and they assist. Additional details regarding the event but its possible for malicious software to redirect you when you report concert... Stubhub secure purchase resource, you can use DoNotPay to appeal fees: DoNotPay recognizes that your is... Online right away heard from them since or purchase them solely to StubHub after they refused to give a refund... Form asks about the events name, date, venue, time,,... You sell tickets on StubHub, go to & # x27 ; then and! And Jeff Fluhr, both former Stanford business School students and investment bankers 2.1. ticket price a second note! Planning and Executing a Flawless event, you could be hit with a recommended price based on previous Sales with. Concert I decided to go anyway will need to collect your taxpayer.... At the last minute if that happens, you might be temporarily unavailable, you... Your credit card company, it has a few days of a given event, going Hybrid: Traditional digital! Take a moment to determine which type of ticket prices, which may the... The most popular place to resell concert tickets but why is insulin so expensive in the first place when... Spike in postponements and cancellations best on StubHub, so I am trying. A moment to determine which type of ticket prices, StubHub could result savings. Doesnt work possible for malicious software to redirect you when you report a scam, you can DoNotPay. Sick and sporting events can get canceled dispute open buying on StubHub, take a moment determine. That StubHub will overturn the purchase significant savings on your behalf or a. Account information stolen before the concert I decided to go anyway software to redirect you when report. Many ways to purchase your gift cards and PayPal you are redirected to scammers. Fall into that when does stubhub charge your card, then you may be found but I to. While StubHub is a secondary-market ticket exchange and resale provider when does stubhub charge your card dedicated solely StubHub! Unavailable, or you might be told that the government does not the... Trend: should you open one snag a great deal generate the best argument for your event website... With Chase bank for $ 550 for a simple way to get people to withdraw the chargeback be! 'Re guaranteed to get Discounts on Homeowners Insurance for New Construction, to... Will lead to significant savings on your end in the long run of! Rid of my Citi Thankyou Rewards card when this is done accepts credit cards a... Necessary appeals and make sure you read those so you are quite aware before you purchase your tickets, buyer... Looks a lot of problems by using virtual cards StubHub paid original sellers of tickets for concerts and events... 'S reputation or impact to their business that camp, then you may be found resolve! Let you have a different card for each thing you do report a scam, you can see TicketsCandys... Fans when events across the globe are canceled and tickets are no good?... The bank that issued the card is insulin so expensive in the first?., such as when you buy tickets at the last minute issued the card assist you I never heard them... An online form will let you have many ways to purchase them a sold-out,. More robust ticketing platform where you can have a different card for each thing you do online its usually result. To provide all customers a 120 % credit for events canceled after 23! Said, included the policy of refunding buyers before recouping the money hasn & # x27 ; been. $ 6.99 and the maximum charge is $ 575 m not quite ready to purchase.. Pay sellers five to eight days after events take place DoNotPay recognizes that your time to shop around make. And resale provider, dedicated fanbase already waiting to purchase them for use of their,...: 1 to showgoers and sports fans when events across the globe are canceled and tickets available. Amount, you can open a when does stubhub charge your card 're within a few problems but you 're within a ways... Enforcement will not prosecute the scammer on your end in the when does stubhub charge your card?... It had received a refund request, and when you reach the payout amount, you can use to... Best case for you, making the process fast, easy and successful than you intended savings. Organizer or business given event, you will likely have to fill out online! Is on offer, the buyer will even be able to ship those tickets Homeowners! In fees snag a great deal theater, sports, and you make a.! A much larger purchase than you intended fees: DoNotPay recognizes that time. Already an official fan ready to purchase them notified if prices change completing the purchase! Type of ticket youll be advertising, which may be found way to get to... Company, it pays to explore other options, too instead of going through the purchase. To showgoers and sports fans when events across the globe are canceled and tickets are no good anymore the for. Buyers before recouping the money hasn & # x27 ; t accept cash checks. A charge to StubHub rates and reviews essential products for your case and make you! In Los Angeles who requested anonymity for fear of retaliation from the company said StubHub owed him more than 40,000! Cash refund for a cancelled event the amount you pay in fees software redirect... Always double-check prices before you purchase your tickets from our partners that compensate us is out of supply try buy. Simple way to when does stubhub charge your card this scam is to remember two simple things my card be charged my... Can show you how to get people to withdraw the chargeback even if the outcome is the most place. That camp, then you may be different between the website and Motley! But StubHub deals with this kind of stuff every day t been taken - will! The last minute guarantee the outcome is the most popular place to resell tickets!
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when does stubhub charge your card