My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. So where's the 'on demand' in that? Interesting that it was the same in Biz on your flight. Good review and a very important part about service times. You didnt order the fish! They really tried to provide Qatar Airways levels of service in every way. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. What makes you think you are in the majority in thinking they matter? If they are on, i shut them off. In the beginning, there were major teething problems such as extraordinarily long meal service times. That's exactly the case with the Amex Platinum card. The decor of the cabin looks economy, no PJ to offer? In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. Schedule is subject to change without notice. Shortly after I got settled into my seat, a flight attendant came around to distribute an amenity kit from Matt&Nat. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. Meal service waaaay to long but worth the wait by the look of it. This site does not include all credit card companies or all available credit card offers. Obviously you are paid to be there, and paid to be nice to me. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert . 10 minutes later warm towels were distributed. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. I cant agree more, and I always appreciate when crews make an effort to be personable and warm through a little chit chat and banter. By the way, I thought the menu looked really, really good. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. @Mark. Or perhaps they can make it work with the leisure Wow, nice interior! I enjoy the service but also appreciate the down time before landing. I imagine airlines have done surveys and found they arent worth the extra expense. :-). I was served my first drink 1hr25min after takeoff. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. . ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. Incidentally, you ordered exactly what I would have ordered had I been on that flight. It sure seemed like there were no business travelers in the cabins. Lavs. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. Seat 4K. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Second bag: $50.00 CAD / $59.00 USD. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. I was tired and the cabin crew was very quiet, even the way they walked. The flavors were outstanding, and it honestly probably would have sufficed as a main course on its own. good varied menu available on demand whenever you wanted it and pleasant staff. Good people in this business are people who like people and are likeable themselves. Sounds like they did Wow, great to read a review of a brand new business class product. I'm based at YVR and prefer flying WS over AC domestically at least. I rather have the KLM experience. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. They were hustling as fast as they could, and I saw them constantly serving everyone. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. I want to like AA but its really bad. I had a truly memorable flight with WestJet. Now " why would one do Westjet instead of AC at price parity? " Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Underneath that was a small monitor that can be used to control the seat functions. Terms apply to the offers listed on this page. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. How much is the business class fare, round trip? When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. You can only take off so much clothes. Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Airs new 787 first class suite. What the heck! My dessert was served 3hr40min after takeoff. Review: WestJet Calgary to London Business Class. At the conclusion of the meal I reclined my seat into bed mode. On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. They offered proper dine on demand, the selection was good, and the quality was top notch. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! Depart: 7:20PM This reflects in the marvellous service. I'm sure they will work out the service speed issues over time as they work out the kinks. The crew was also very friendly. But based on this, bagged myself a return London Toronto. Great product. Great! Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Also a very different viewpoint in service speed in one direction vs other. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. And the dishes are making me hungry. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. The IFE screen was plenty large, though it didn't swivel at all, so in certain seating positions it made things a smidge difficult to see. For one thing, I imagine there wasn't much space left in the aisles. I immediately knew that I wanted the poutine. Stories of 3 to 4 hour services were not uncommon on the initial flights. I am amazed you didn't get it, Lucky! The crew on this flight was fabulously friendly. Learning a business class service in class will only get you part way. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. Are the salt shakers and arrangement of the tray table setting really that important? The dinner service started with truffle popcorn and drinks. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. In the air Inflight food and beverages Feed your cravings in the air. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. Piggly Wiggly Lindale is a family-owned grocery store that strives to provide excellent customer serv You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. If I ever need to fly to Canada from Europe, they will be on my radar. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Try our online self-serve tools and skip the wait. Sounds like the only thing that fixes that concept is a third FA. (A two-hour flight west, before flying east.). . Why would I take WS to London? Now it is QR. I have experienced better. Did Ben notice whether there was a "Galley Witch" (G/W) FA? We'll run a soft credit check to find special offers, but it wont affect your credit score. The service was slow. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. No one had dessert until we were over Canada, almost 5 hours into the flight. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Dry air blowing on you just leads to dry eyes. Aircraft:Boeing 787-9 Please see our supported browsers. Ive flown it on another airline that shall remain nameless. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. Direct out of YYZ, WS beats the weathered and over attitude of AC. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. There just weren't all that many flicks that appealed to me, though I finally was able to find two to watch -- one during the first meal and one after my nap during the second meal. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Check here before booking an award fare. My appetizer was served 3hr after takeoff See more about our ethics policies here. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. After that, I asked about which lounge I'd be allowed to visit. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. The Wi-Fi speeds were excellent when I used it. Guest will be offered premium menu items, a self-serve social area and of course more seat space. I have occasionally used miles for business class, but I am no longer loyal to any airline. Still best airline, Qatar that is. It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. first class offers the most comfort and amenities, while economy class offers the least. The lounge itself was quite small, but I enjoyed it for the most part. Westjet Booking Reservations sales number 850 (828)8003. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number Rigatoni pomodoro with herb ricotta. Three hours and fifty minutes. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. Please view our advertising policy page for more information. My main was served 3hr20min after takeoff Stay connected with the latest travel, aviation, and credit card news. Especially an airline that previously didn't have business class. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. Like, just less than half the flight. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. A few minutes later we pushed back, at which point the safety video was screened. I booked a one-way business class fare from Denver to London for about $1,100. I would suggest that they take the first drink and/or meal orders on the ground. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. I also had to wait another 1 hour because they forget to put my main in the oven. Yep, we had the same issue on Monday for LGW-YYC. I started by checking out the moving map for our flight to London. When I rang they suggested that a middle and aisle where best ie F and K in same row. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. To eat I ordered fresh fruit and a greek yogurt parfait. WestJets 787 has a top notch entertainment selection. Strengths: As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I suspect this is just a function of it being a completely new product for the crew, and with time things will get better. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. Tables individually laid up, espresso based drinks. 3 Overweight and oversized baggage fees may still apply. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Well, there was one huge problem with the flight. Fares look not cheap so not yet a bargain hunter option. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. Maybe because it was new or maybe because it felt like personal service was alive again. One of the first things I noticed upon boarding was WestJets relaxing boarding music. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. It was clear that the crew was proud of their product, and it showed. Montreal is not a WestJet hub. The dining exercise takes about 2,5 hours. Non . I travel for pleasure only, no business. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. I hate air nozzles. A copy of the inflight menu can be viewed in the above tab. For the starter I had the British Columbia sockeye salmon mille-feuille. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. I would experience some of what you described as intrusive and it would make me uncomfortable. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other.
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westjet business class menu