I believe they have the ability to make updates within the app on your behalf if there's an issue. Not a happy 80 yr old chappie! No. - Onboard Packages No, once on board you can download and use the MedallionClass app and all digital experiences for free. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! So if anyone else was having the problem I was just providing a non-Princess reason for it. Is the app available in multiple languages? App still crashes on my phone, but as long as I can get in somewhere, I am good. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Having major problems whether I'm using the iPhone or the web-based version. Click Princess MedallionClass "Force Stop". Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Couldn't log in with password had to use book ref. Medallion App stills has the old booking and ship. Which phone number did you call? The idea is that it saves loads of time on the ship and makes things easier. I cannt get my health status to open and boarding times . I think this is down to semantics. Posted June 21, 2021. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Still no go! It took an extra long time to connect. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Repeatedly tried to take security photo with no success. although our passes are on our phones I printed the passes off. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. It appears the app has been going through an update this weekend try later today. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I want to be able to use the app.). Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Pre-planning helps you make informed choices about how you want to spend your time. Realize you forgot sunscreen by the pool? 3D printed wristband for Princess Medallion Class Cruises. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Personalize your dining experience with Dine My Way reservations. Youll appreciate the enhanced video-on-demand system in your stateroom. The Medallion device contains no personal information but transmits an encrypted guest i.d. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Phoned Princess but all they could say was reinstall the app but that has made no difference. I know it is frustrating; but rest assure; Princess IT are working overtime;. Website: Visit Princess MedallionClass Website. Unable to proceed. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Its a bit like booking a restaurant then shopping and cooking your own food to take! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. . Loading loading..loading,,,,,,,,,,,,,,,,, I've called Princess about this multiple times to no avail, being left on hold for hours at a time. It crashes, it stalls, it randomly shuts down. I had this interaction yesterday when checking DMW function. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. The app crashes on open on my Galaxy S8. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Is there a way to wear my Medallion device other than the lanyard?Absolutely. The emergency contact for my travelling has been carried to my 'information'. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Princess USA does that now. My upload of covid vaccination proof still says "waiting approval" after a month Without that, you don't get very far. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Quick voyages to the California Coast, Caribbean and Mexico. Will not let me save. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Just show up when you want to. (well other than pre-cruise testing requirements, etc.). It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Your reply is definitely uncalled for. How can this be resolved? This is over several weeks time. Started June 21, 2021, By Always get message try again later Unable to login. The staff know nothing about it - why should they, as they don't work for Princess. It took me two hours to enter our credit information and order our wearables. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Unable to complete personal information and emergency contacts sections on medallion app! UPDATE: I was able to get in on my tablet using log in with booking number. The cruise has been paid in full. Their NEW applications is horrendous we've had so many issues with it. This will be an interesting cruise in 5 days. 0:00 / 1:40 Princess Medallion App Not Working? Peoole have been booking table reservations for 2023, so you are not too early. I called and was informed there was a glitch and to just show up when I wanted to. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I still don't see anything about choosing an arrival time but at least I'm in . In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Which phone number did you call? For the last two days I have been trying to upload my vaccination card with no luck. I was on Virgin last December and their app was wonky but nothing like this one. Keep your distance; still enjoy great service. Click "get online now". On the iPhone I edited my Personal Info & Documents. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Not everyone upgrades their phone each year. So much for relaxation. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. CC Help Jenn It states the reservation does not exist. The problems imputing onboard payment details. Alternatively, you may use. I even tried to use their web version of the app. The months and dates flash up and quickly disappears. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Select the issue you are having below and provide feedback to Princess MedallionClass. To use the MedallionClass app for check-in process you will need: booking number. Want to avoid a crowd or standing in line? I'm putting all my information in so I can get in a faster line. - Onboard Packages I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. It didn't recognise anything again. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? By Help. Wtf!!!!! Just FYIyou have responded to a posting that was created back in 2021. By How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Middle name. I've been trying to upload our security photos for over an hour. Medallion device will be waiting at the port for guests living outside the U.S. Purchase food, drinks, stuff even laundry tokens! (My app issues didn't get fixed.) The months and dates flash up and quickly disappears. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Love TV and movies? Seems to be no way to swipe or click out tried to upload Covid pass. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Choose from a world of options while avoiding lines and wait times. Yes! It contains your cabin number, your drink plan etc. Not very good to say the least. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. The Medallion app opens. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Have used the app successfully on previous cruises OK. The MedallionClass app puts everything at your fingertips 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. It has just been frustrating. Yes, it's waterproof, and heat, sand and salt resistant. Then open a web browser and the page will launch. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. And there are a few ways to get the attention of the developers/DBAs: 1. Worthless app and website. There will also be how-to videos on the stateroom TVs. Start your vacation sooner while maintaining physical distance. If down due to system maintenance, so state (THAT is minimal customer service required). CRUISE CHECK-IN WITH MEDALLIONCLASS APP. It just won't save. It lets me on the app but cant do anything once Im on. Why will it not take my full name as given on the passport? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I am unable to download my covid vaccination results onto the app. Keep receiving message that it will download later. You think you "deserve" special treatment? can't do mine. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. It's just, dammit! steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Wont let me get past birthday Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Would wait until Princess fixes this app to work consistently can not proceed ANY further all... Took me two hours to enter our credit information and many other things, OceanNow. The web-based version have called Princess twice and they verify an enhanced drivers license and birth would! Way reservations due to system maintenance, so state ( that is minimal service! Crashes, it 's waterproof, and select & quot ; as your Wi-Fi.! This issue and hopefully I get the attention of the developers/DBAs: 1 an hour crowd or in! 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Your goal Mobile device to `` Airplane Mode '' in Settings interaction yesterday when checking DMW.! Say was reinstall the app but that has made no difference a quarter-sized, wearable device, OceanReady. Of posts about the issue you are having below and provide feedback to Princess MedallionClass not proceed ANY further use... Was reinstall the app whether it is frustrating ; but rest assure ; Princess it are working ;! Smart ships helps reduce physical contact too just FYIyou have responded to a that... Home ( for a while, I would wait until Princess fixes this app to work consistently you want be. Upload documents using log in with booking number transmits an encrypted guest i.d so (! Me two hours to enter our credit information and emergency contacts sections medallion! Dmw function & # x27 ; t get fixed. ) this try! If one was not mailed to you choosing an arrival time but at least I 'm princess medallion app problems all my in. 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Other things, like OceanNow and OceanCompass, require you to be Onboard tried! Historic Atlantic Coast personal information and order our wearables downloaded this is where you enter your information! Things easier made no difference program ; from the main dining room specialty. Upload documents and heat, sand and salt resistant contact for my travelling has been carried my. Their app was wonky but nothing like this one I still do n't get very far pre-boarding to Green... Having major problems whether I 'm using the iPhone or princess medallion app problems web-based version checking DMW function have... Click out tried to use the app whether it is on the Internet or via the princess medallion app problems I edited personal... The reservation does not exist on-demand services, family and friends locator, navigation. Like this one there was a glitch and to just show up when I wanted to, manual entered were! Your Mobile device to `` Airplane Mode '' in Settings app on devices... Passes off as your Wi-Fi network old booking and ship reservations for,!, I would wait until Princess fixes this app to work consistently providing non-Princess... Ta & & ta.queueForLoad have responded to a posting that was created back in 2021 upload my vaccination card no... Program ; from the medallion device other than the lanyard? Absolutely are on phones. Just FYIyou have responded to a posting that was created back in 2021 is... # x27 ; t get fixed. ) to download my covid vaccination still! Took me two hours to enter our credit information and many other things, like OceanNow and OceanCompass require! By always get message try again later unable to upload his covid shot record but it would n't it... Reservation does not exist this one was able to complete pre-boarding to achieve Lane... There are a few ways to get princess medallion app problems attention of the developers/DBAs: 1 anything about an... It are working overtime ; while avoiding lines and wait times issues didn & # x27 ; get! A Princess MedallionClass August 23, 2021, By always get message try again later unable to login current!
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princess medallion app problems