We have a leaking pool pump, A hole on the side of our pool. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. No one will call me. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. They have been non-responsive as well as uncaring of how this has affected me and my family. Their response was file a claim with the gunite company when our property was damaged. Original Review: I have a terrible experience with this company. Submitting a response indicates a willingness to work with customers to make things right. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Contact us today to get started on your custom pool building project! Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). BILD Industries consulting in which we offer small . At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Everyone was very courteous and professional and I have a fantastic looking pool. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. I wish I could get half of my money back for the heartache, trouble, and our time. The company specializes in luxury pools and custom-designed pools. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. We were really pleased with how quickly it was done! ****No Response At all**** This is ONE example. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We'll get to know your dreams . I have a huge crater in my backyard. How do you feel this experience could have been different? I have called and texted *** several times and never get a response or call back. As a matter of policy, BBB does not endorse any product, service or business. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. I am at my wit's end. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. We ask that you be patient as we work thru the repairs you have requested. We value your privacy. BBB is here to help. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. This field is for validation purposes and should be left unchanged. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Better communication. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. We just finished our pool with Premier and couldnt be happier! In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. There is no reason you shouldn't have finished by now. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. All Rights Reserved. He contacted PP&S, who sent a worker to take a look. The area has highly expansive soil that. "It's their customer service that harmed their business.". Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Gunite, Fiberglass, Vinyl: Whats The Difference. "I'd finally had it," said Kasey. BBB Business Profiles are subject to change at any time. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We dont just build pools, we change the way people live and entertain. Our team is ready to go and willing to assist you with your pool needs. Remodeling: Since 1999, Pearland Pools has been making dreams come true. Additions & Remodeling; . Request a FREE quote HERE or call us at (855) 212-2210. Decided to cancel it. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. I was told the items would be completed by 11/18, the items below were not. The pool is supposed to be set the existing patio and existing grading of the yard. He is unable to install it due to where Pinnacle/Franco Bros installed it. So, when youre ready to take the plunge, well be here. I have sent emails text messages and phone calls. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We don't even have the heater we paid for or mastic installed around the pool. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. BBB Business Profiles generally cover a three-year reporting period. ConsumerAffairs is not a government agency. We only build gunite (concrete pools). Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. I have been asking for a meeting on my project and no one will call. They don't communicate with me. And we build our customer relationships like we build our poolsto last a lifetime. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. All the crews are there today to fix all her issues. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Great experience with a great company. Within two days our pool started to leak. Click below to learn more about each type. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Both of these items have been scheduled. The suit is over trade name and service mark infringement, along with unfair competition. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. We contracted to have them build us a pool with a contract date of 06/2020. The pool is still not complete as of now. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". When the company refused to budge, the family called Cristin Severance for Consumer Justice. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Start a Project View Popular Projects. The disorganization and lack of accountability is mind blowing. Extras: The company just has a million excuses and still no one has worked on my pool for over a month now. Looking for pool financing? Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Thank you, you have successfully subscribed to our newsletter! Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. March came and went, and again no contact. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Gunite crew came in. We tried to get them there yesterday but scheduling made it impossible. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Priority being customers who are to the point they are hiring lawyers or filing complaints. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. I sent a termination letter and still haven't heard back from them. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Eventually *** ******* responded via email and details were given on the request with no follow up. Experience: Reputation: They say there were issues with permits not being filed and workers not showing up. We were told that it will be fine. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. This field is for validation purposes and should be left unchanged. I do not have a customer by this name, address or phone number. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. There has been little progress the last three weeks. My husband and I signed a contract in October 2021. Don't walkRUN from Premier Pools. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Seth does what he says he's going to do. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. We were beyond excited, especially when they showed up 2 days in a row!! Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Look no further than the experts at Premier Pools & Spas. He was a pleasure to work with; and always honest and respectful. WE BRING FAMILY & FRIENDS TOGETHER! View our Locations Map to find a builder near you and start building the pool of your dreams. Can he perhaps provide a contract? Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? No one has shown ** in months. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. They wanted to just fill in the corner that they cracked and did not want to pull a permit. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Copyright 2022 Consumers Unified LLC. He helped us get exactly what we wanted while staying in our budget. On 13th August 2021 my pool was plastered and filled with water. The original contract was for $126440 with a completion date of 4 mos from excavation. Worked with me and resolved the problem. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. A Premier Pools and Spas expert is available to answer your questions. Thank you. We are the largest inground pool builder in the United States with over 100+ locations nationwide. this customer is never satisfied. This profile has not been claimed by the company. . Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. That's a lot of pools and spas under our belt! This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Premier Pools and Spas is a joke of a company. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Then the excitement begins! Im very impressed with the work they did and the quality of our pool. We begin by sitting down and understanding your needs as a family. They meet every Tuesday morning to go over all projects. Design Your Pool REQUEST A FREE QUOTE About Premier The pool is not complete as of today 8.3.22. They all three stated they would finish the pool and resolve all of the issues. Enjoy reading our tips and recommendations. This is the worst company you could use to build your pool. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. What exactly is a shipping container pool? It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. "So I put a picture [of a pool] on my computer," said Michael. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? I would advise to never ever use this company for anything. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. A link has directed you to this review. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. 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premier pools and spas lawsuit