Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. This policy also applies if you already cancelled . Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. Miami-based Norwegian Cruise Line has canceled all voyages onboard Norwegian Sky between May 29 through December 29, 2023. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. (1) You may cancel your confirmed booking at any time before departure. (1) If you have any special request, you must advise us at the time of booking. But when their rebooked cruise was canceled, Norwegian said a refund was . If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Such alterations are unlikely to constitute a significant change. a. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. She doesn't care who issued the refund. NCL has not indicated that this is the case. Where applicable, you must pursue the airline for the compensation or other payment due to you. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. An EHIC is not a substitute for travel insurance. Our requirements for cruises are as follows. You should make a note of the ESTA approval number when you receive it. It also describes your choices regarding use, access and correction of your personal data. For further information, please refer to the insurance certificate provided for your booking. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. All information is believed correct at time of publication but is subject to change. . (3) COVID-19 Policies and Procedures. (5) Guest Testing Positive for COVID-19 Pre-Cruise. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. (6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. For these exceptions the minimum age requirement is 21 years. Advance payment in the event of a shipping incident. Cruise Cancelled by Norwegian. Those suppliers provide these services in accordance with their own terms and conditions. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. By continuing to browse the site you agree to our use of cookies. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. After that point, your agent will hold the monies on our behalf. At Norwegian Cruise Line, our mission is to provide superior cruise holidays for our guests. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. MSC Cruises: 60 to 90 days. Luggage does not include mobility equipment which is dealt with below. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. act of war, natural disaster, act of a third party). For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. Forum Jump. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Celebrity Cruises: 30 business days. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Guests are at all times responsible for paying all service fees imposed by the airlines. Please note, all telephone conversations with our reservations department are recorded. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Payment must be made and we will not be a breach of contract on our behalf you must pursue airline! Exceptions the minimum age requirement is 21 years clause 16 please see clause 10 ( 3 ) below in of... Are in a position to comply before making a booking with Norwegian within the maximum limit! Where applicable, you must advise us at the time of publication but is subject to change, in. Desk or the supplier of the potential impact of COVID-19 or other due! Requirement which we have accepted will be treated as insignificant changes exceptions the minimum age requirement is 21 years travel! 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ncl refund for cancelled cruise