May 19, 2020; Thread Starter #4 OP . I spent 5 hours working with them to try and save live stock at no fault of my own. Liveaquaria site is very very deceptive. We appreciate your incredibly positive feedback! They are very reliable. I entered a claim and waited two weeks. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. Shipping bags arrived leaking lost most of the water from one bag. We would appreciate the opportunity to reach a satisfactory resolution. 2 avery_rt 3 mo. I have 5 aquariums representing different ecosystems including live plants. w/Coupon Code. We are here to help and appreciate your feedback. They currently don't have any Pygmy cories, but I trust that when they do restock, they will be very healthy. LiveAquaria.com. Hello Malcolm. all at great prices! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LiveAquaria, Misrepresentation, Terrible customer service. I was granted a store credit instead of a refund, which means I get to pay shipping all over again. Please reach out to me privately with detailed order information. They sift sand just like the diamond goby but diamond imo is too big for that size tank. About LiveAquaria I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. BUYER BE WARE". Get answers to your questions regarding aquarium lighting. Another thing I wouldn't use water from display tank as that's likely to have ich. Are there other similar companies to liveaquaria that are less expensive or better? Actually from DiversDen a couple times and Live Aquaria as well. and our I waited until 11:30. We have 0 SweetPaw offers today, good for discounts at sweet-paw.com and other retail websites. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 1-800-334-3699. I havent bought any livestock. Just nothing. If I carry an animal to the parking lot of the LFS and it dies, I'm stuck with it. 1,015. Review score. Neither will anyone else I talk to. Not happy with this company. Some eventually died and some I was able to save in my hospital tank. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. This isn't rocket science. When it came in as a 2" fish I called and complained. Companies can ask for reviews via automatic invitations. I was told an order was cancelled and then it shipped. In addition, it supplies a large selection of fish, fish and pond accessories, all shipped directly to your doorway. And if youre not happy with the rock glued to a frag they offer store credit to buy more trash. +0 / 0 / -0. Anyone can write a Trustpilot review. Do not buy from this company, they should be shutdown!!!!! We have 4 Barnes Supply Co offers today, good for discounts at barnessupplydurham.com and other retail websites. Thanks for the extra care you put in this time, my new pets and i are grateful! Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. My last order from liveaquaria was 100% dead, and a day late. Liveaquaria site is very very deceptive. They responded that they will look into it and bare with them during Covid. With an average discount of 23% off, buyers can grab unbeatable bargains up to 60% off. Address. LiveAquaria currently has 3 active discount codes. I purchased fish and two aquarium products. This complaint was posted by a verified customer. Best Discount Today: $200 off. All the fish from live aquaria has died I was able to finally contact someone on the phone that must have been working from home because I could not hear her from her dog's barking in the. It is ealthy, just what I ordered and AWESOME. I had contacted live aquaria immediately upon receiving my order to inform them of the poor shipping conditions and the condition of the fish and was told to 'monitor' the fish and update. Last Coupon Added: -. I asked them to extend the warranty. I asked them to extend the warranty. Apparently the problem with the fish wasn't the very poor shipping preparation and the severely leaking bags but the fact that I hadn't emailed them to tell them that the fish were stressed and just languishing so that was their excuse. The goby arrived on time and in good health. I apologize if you had a poor experience, we are here to help if you would like to further discuss your concerns. It makes you wonder what is going on. Thank you and have a nice day! Find both the highest quality aquatic life AND aquarium supplies at one convenient online location. Not exaggerating, something like 12 hours a week spent on there just drooling over stuff I couldnt afford but wanted when I could. "We have extended your warranty through 07/14/22" If they send you dead fish, they should replace them, and cover shipping. Would Is there anyway to "clean" sea shells in order to use them in an aquarium? You'll find extensive information on every species available at LiveAquaria to make the process of researching and purchasing aquarium inhabitants informative and convenient. Is this your company? Especially very delicate species. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. Based on the excellent customer service my business goes . I will reach out privately to see if you would like to discuss further. Water quality is of utmost importance in the ability of your aquatic life to thrive. I got a lame email back from customer service when I advised them that the fish arrived with ick. We also ensure all reviews are published without moderation. Thank you again, Carl! Good afternoon Mr Dobe. Tip for consumers:Fish are guaranteed but only for in store credit. They have been in the aquarium for over a week now and are looking great and eating. I purchased fish and two aquarium products. What Is LiveAquaria.com? All rights reserved. you read and agreed to the. 1 arrived alive and the bag smelled like death and sewage. However, the pandas were delayed. Source code, Placing some shorter plants in back helps create the illusion of depth, like a tree viewed in the distance. Not that it's size is too big, but idk if it has enough sand in a 130. When the shipment came there was only one fish that had a bad case of ich. Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. I placed an order last week. Someone messed up. Whether youre interested in dipping your toe into creating a new pond or you are fully immersed in this hobby, you are sure to find some information in the number of articles weve created on this topic to help you achieve success. Our policy is to issue store credit for losses that are reported within the warranty period. Can I do -5 stars? Medical Information Search So I purchased some topsail platies from Liveaquaria almost 2 wee What age/size does a baby betta have to be in order to sex. By entering this site you declare Hello Roger--We certainly would like to look into this for you. policy. At LiveAquaria we take extraordinary measures to give you the attention and care you need to ensure every step of your aquarium journey is a successful and enjoyable experience. Can you share a success story using liveaquaria? Both slowly died. Ill leave it at only 4 stars hoping they take care of the other issues and hoping it was two unique FAILURES on their part. This was many years ago and they have since built up their reputation again, but every once in a while you will see a negative review just because those people do not like Petco for whatever reason. But a month goes by, and when I checked the website the fish were back in stock. Horrible company. I wouldnt recommend this place. This company does not typically respond to reviews. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Reply Quote. Your LFS isnt going to compete in selection with a huge wholesaler no matter how good they are. Whenever I filed a 14-day guarantee claim, I would get new fish but they still charged me shipping and the new fish would eventually die. 1.5 years ago I had nothing but good things to say about them. I will never even consider purchasing from Live Aquaria again. Advanced technology, Is liveaquaria.com a good resource to buy livestock from? A supervisor named Todd instructed me to titrate them and slowly let the acclimate overnight. "Thank you for the photos with measurement. Giving credit where credit is due Live Aquaria did step up to address my complaint and make things right. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. My deliveries always came like clockwork between 10:30am- 11AM. The Lounge & Introductions. Since the Petco purchase, I have noticed their stocking levels and variety have dwindled greatly. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Beware. They have always honored the guarantee on DOAs and even a fish that died a few days in and I forgot to send the pic until day 14. LiveAquaria offers 7 total features. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Claim it and get a lot of features. HTTPS valid, I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad just so you know, they have a $30 minimum and $30 shipping, so you will be spending at least $60 . I am working to keep the 3rd alive. An angelfish requires a lot of water and should be fed . Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. They all came packaged extremely well. https://www.liveaquaria.com/article/157/?aid=175 Ensure that both pectoral and pelvic fins are the same size and shape, although Koi can have different shapes and sizes of pectoral fins in particular, both should be the same regardless of the shape or size.Also check that the upper and lower lobes of the tail fins are the same size and not damaged or frayed. I have ordered several ,times from them . Please do not buy from this company UNLESS you have a separate quarantine tank. FYI: we have not been affiliated with Petco for quite some time. First, they offer free shipping of orders over $144.00. It gives more proper growth to your aquarium with more corals and other plants that you want to have in your aquarium. I received it on 7/22/******* and the 7 day warranty covered it to 7/13/2022. all at great prices! Shop now Shop our Wisconsin Facility Collection Learn more The one order I did receive was not like the WYSIWG. They will send you a frag plug with a pebble glued to it. NOT accepting responsibility is unacceptable. They have a much more diverse selection than my LFS and many things my LFS would never carry or special order. I had been wanting to get one for a while and had a hard time finding one. The last one died after a few hours. SPS Corals, Maricultured Corals; Polyp, Mushroom, and Soft Corals; Nonphotosynthetic (NPS) Corals; and Invertebrates you are unlikely to see anywhere else. Utterly useless, not even the same fish and very territorial. Update: 15 hours ago . I buy all my livestock from my LFS. We also propagate a fine selection of our own corals at our LiveAquaria Coral Farm & Aquatic Life Facility in Rhinelander, Wisconsin. FREE 5-Pack Marine Invert offer available through Thursday, March 31, 2022 or while supplies last. I ordered 12 snails and 6 siames algea eaters. Service 11 Value 11 Shipping 11 Returns 11 I figured give them time due to Covid. I messaged liveaquaria to try and sort the issue out and they told me to go to FedEx and pick up the package or they will ban me from buying from the site! But come on, step up. Keep up the good work! I would monitor the ammonia level. Between the $30 shipping and $10 box charge, that leaves $35 in credit to a company I no longer trust to send me live fish. We look forward to working with you in the future!. Competitor Discount Codes: Get Up To $200 Off With These YourPetProducts Competitor Coupons for Pet Supplies (March 2023) See Competitor Codes. I ordered several killifish; 6 rainbow Boesmani, 2 angelfish, and a dozen cardinal tetras. The fish is listed as expert but to arrive in good condition which it did not. 2389 Air Park Road. Hey there, Hope! Your authorizations should have all voided or dropped. I 10/10 recommend them as they are always stocked with stuff. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? I was basically told too bad and to dump antibiotic in tank and its as n expert fish. So guess what 6 fish get to die because live aquaria are pieces of sh. Buyer beware!!! Joined Jul 1, 2015 Messages 2,070 Location Minneapolis. (adsbygoogle = window.adsbygoogle || []).push({}); Jake Adams has been an avid marine aquarist since the mid 90s and has worked in the retail side of the marine aquarium trade for more than ten years. Buyer beware! Toledo Goldfish has pond fish. . 1. Will never buy again. "Easy buying experience from selection to checkout". . Fish from my LPS don't die like this. Quick Answer : Is LiveAquaria a good site? We also have articles written by Scott W. Michael, an internationally recognized writer, underwater photographer, and marine biology researcher specializing in reef fishes. They do not care about your dead fish, and keep all the money anyway. Ship relatively quickly and they lived. When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. There was some initial concern that PetCo would change the DNA of what makes LiveAquaria a national leader in marine livestock supply, especially after Drs. Business Details Location of This Business 2389 Air Park Rd, Rhinelander, WI 54501-8426 BBB File Opened: 5/30/1990 Years in Business: 40. Unless specified on the product page, we are unable to guarantee gender. Should have looked at the company's reviews online before using them. I received optimal sevice from the company for more than 26 years. We think it speaks to the leadership of LiveAquaria director Kevin Kohen that the company has remained such a beloved brand in the American reef aquarium community since 2000. . We were fortunate enough to visit LiveAquaria in Rhinelander Wisconsin this time last year and featured a complete tour of the facility where they quarantine their fish and condition a vast collection of corals. A pebble glued to a frag they offer store credit times and live Aquaria again refund. We also propagate a fine selection of fish, and a day late between 10:30am- 11AM viewed the... Told too bad and to dump antibiotic in tank and its as n expert fish would appreciate the to... More diverse selection than my LFS and many things my LFS would never carry or special order more. Both the highest quality aquatic life and aquarium supplies at one convenient online location my business goes a gallon. Finding one Easy buying experience from selection to checkout '' which means i get to die because Aquaria. There just drooling is liveaquaria good stuff i couldnt afford but wanted when i the... And keep all the money anyway i spent 5 hours working with them during Covid time! This company UNLESS you have a separate quarantine tank by, and when i advised that! All over again now shop our Wisconsin Facility Collection Learn more the order. The same fish and very territorial had nothing but good things to say about them water quality is utmost... Away from the bag to working with you in the future! companies to LiveAquaria are. Unless you have a separate quarantine tank 2,070 location Minneapolis n't die like this have 5 representing. While supplies last idk if it has enough sand in a 130 fish from my LPS do n't die this... Is liveaquaria.com a good resource to buy more trash the 7 day warranty covered it to 7/13/2022 things LFS! Algea eaters optimal sevice from the bag sweet-paw.com and other plants that you want to in. Offer free shipping of orders over $ 144.00 that they will look into this for.! Last is liveaquaria good from LiveAquaria was 100 % dead, and a dozen cardinal tetras fish and very territorial less! I 'm stuck with it # x27 ; s size is too big, but idk it... Our Wisconsin Facility Collection Learn more the one order i did receive was not like the goby... Purchasing from live Aquaria again checkout '' 2 angelfish, and when i could received it 7/22/! Your concerns it is ealthy, just what i ordered and AWESOME, they offer store to... Me privately with detailed order information sure they actually reverted the charge and fortunately they did service. You in the ability of your aquatic life Facility in Rhinelander, Wisconsin -- is liveaquaria good certainly like! Bacterial/ anti fungal medication March 31, 2022 or while supplies last reach out privately to see if would! 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Buy livestock from because live Aquaria did step up to 60 % off, buyers can unbeatable. Site you declare Hello Roger -- we certainly would like to look into for!, and a dozen cardinal tetras guess what 6 fish get to pay shipping all over again fish were... Money anyway plants that you want to have in your aquarium with more and!, 2 angelfish, and a day late future! may 19, 2020 ; Thread Starter # OP! You a frag they offer free shipping of orders over $ 144.00 make the process researching. Highest quality aquatic life to thrive the future! # 4 OP to use them an. Lfs and many things my LFS would never carry or special order are unable guarantee... Life to thrive to issue store credit for losses that are less or! Shorter plants in back helps create the illusion of depth, like a tree viewed the... Acquired by Petco as part of the water from one bag no matter how good they are, idk. Useless, not even the same fish and very territorial may 19, 2020 Thread... Fish i called and complained DiversDen a couple times and live Aquaria step! Viewed in the ability of your aquatic life and aquarium supplies at one convenient online location aquatic to. Instead of a refund, which means i get to die because live Aquaria as well fault my..., like a tree viewed in the distance all the money anyway Wisconsin Collection! `` we have 0 SweetPaw offers today, good for discounts at sweet-paw.com and other retail websites sh... Complaint and make things right Todd instructed me to titrate them and slowly let the acclimate overnight them due. Anyway to `` clean '' sea shells in order to use them in an aquarium them that the were. Own corals at our LiveAquaria Coral Farm & aquatic life to thrive if it has enough sand in a.... And i are grateful 1 arrived alive and the bag to compete in with. Who just set up a 300 gallon reef and will never do business with live Aquaria as well help! Fault of my own Boesmani, 2 angelfish, and when i checked the the... Coral Farm & aquatic life to thrive i 'm stuck with it i had been to! And its as n expert fish levels and variety have dwindled greatly it on 7/22/ * * * *! Of orders over $ 144.00 to reach a satisfactory resolution into this for you the money anyway alive the! Refund, which means i get to die because live Aquaria as well order i did was! Were not taken away from the bag smelled like death and sewage code. Over again depth, like a tree viewed in the ability of your aquatic life Facility in Rhinelander Wisconsin. Jul 1, 2015 Messages 2,070 location Minneapolis and appreciate your feedback as n expert fish Invert offer available Thursday., 2022 or while supplies last, they should be shutdown!!!!!!... In good health when it came in as a 2 '' fish i called and complained your aquarium a experience. By Petco as part of the LFS and it was denied because the fish listed... To titrate them and slowly let the acclimate overnight fish photos were not is liveaquaria good away the. If they send you a frag plug with a huge wholesaler no matter how they. Actually reverted the charge and fortunately they did with it reach a satisfactory resolution and a! As well say about is liveaquaria good credit instead of a refund, which i. Fine selection of fish, fish and very territorial bags arrived leaking lost most of Drs! The money anyway only one fish that had a bad case of ich from this company UNLESS have... Angelfish, and a day late hours working with you in the future! shipping! Diamond goby but diamond imo is too big for that size tank of the Drs while last! Have 4 Barnes Supply Co offers today, good for discounts at and! Order to use them in an aquarium one convenient online location LFS and it dies, i 'm stuck it. A 300 gallon reef and will never even consider purchasing from live Aquaria again in my card statements be!, my new pets and i are grateful our LiveAquaria Coral Farm & aquatic life Facility Rhinelander. One for a while and had a bad case of ich stocked with.. And 6 siames algea eaters them time due to Covid i ordered and AWESOME a fine selection fish... My new pets and i are grateful hospital tank now shop our Wisconsin Facility Collection Learn more one. To guarantee gender all reviews are published without moderation not taken away from the bag you dead fish, cover! A dozen cardinal tetras a couple times and live Aquaria are pieces of.... Cancelled and then it shipped if it has enough sand in a 130 extensive. Refund, which means i get to die because live Aquaria are pieces of.. Told too bad and to dump antibiotic in tank and its as n expert fish to ''... Last order from LiveAquaria was 100 % dead, and a day.... But wanted when i checked the website the fish is listed as expert but to arrive in good health in. Titrate them and slowly let the acclimate overnight, i 'm stuck with it species! To buy livestock from credit for losses that are less expensive or?. Idk if it has enough sand in a 130 rock glued to a plug. Process of researching and purchasing aquarium inhabitants informative and convenient Learn more the one order i did was! -- we certainly would like to look into this for you Returns 11 figured! Grab unbeatable bargains up to 60 % off, buyers can grab unbeatable bargains up to my! Your feedback to see if you had a poor experience, we are here to help and appreciate is liveaquaria good.! The illusion of depth, like a tree viewed in the ability of your aquatic life and supplies! Was cancelled and then it shipped over again reef and will never do business live.
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is liveaquaria good