how to cancel london zoo tickets

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If you have purchased an Oyster card or a London Travelcard we will post this to you at the address you have provided during the ordering process. Any misuse of a Membership card will result in it being indefinitelyconfiscated with no refund. If you have already explored our FAQs page and still need help, please take a look at our contact links below to reach the right person for your query. Soak in the Galpagos climate and discover three Galpagos giant tortoises that can live for over a century. Continue until you reach the entrance to Regent's Park on the corner of the outer circle. Deal. A card cannot be given away, sold or transferred. Can I store my luggage when I visit? So please make sure that you have planned your day well and have ample amount of time to see all the interesting areas of the zoo and nothing is missed out. Thats why weve introduced a new cancellation policy: For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. The London Pass is a sightseeing pass for tourists that provides free entry to over 80+ top attractions of London. Please ensure you book a ticket for them when you book yours so that we know how many visitors to expect. Welcome to ZSL London Zoo - the world's oldest scientific zoo! Why cant I have more than 2 adults in 1 lodge? Explore the 50 colorful displays, home to over 400 species of sea creatures including sharks, eels, clownfish, octopus, and penguins. Time required to visit Zsl London Zoo: 03:00 Hrs. Young adults aged 14-17 years are welcome to stay in a lodge on their own but must have an accompanying adult aged over 18 years old staying in an adjacent lodge on the same night. It is not possible for members of the same household to have different levels of Membership at ZSL, in order that we can provide the best service to our members and fairly deliver on the differing benefits for our Gold and Silver members. When you dont book in advance, there are chances of you not getting your preferred time slot and date. Can I downgrade from Gold to Silver Membership once its already started? Gift Memberships start from the day of voucher activation. Address:Regents Park, London, NW1 4RY, UK. - Contact number If you would like to cancel a ticket, you must notify the zoo immediately by phone at 800.652.4143 x 222, at which time the email confirmation or tickets shall become void. The sofa bed is small and only designed for children aged 5-13 years. This discount does not apply to open-ended vouchers. We are now accepting BuyAGift, Red Letter Days and Virgin Experience Days vouchers. Tesco Clubcard says you should recieve your tokens in the post within seven working days and will be valid for six months. Discounts on ZSL's ticketed lectures and symposia, including ZSL's keynote scientific lecture of the year, the Stamford Raffles Lecture. Make great memories together Family days out at London Zoo Put your head down Hotels near London Zoo Local hotels to choose from just a stone's throw from our Zoo Visit London Zoo Ready to buy tickets? For instance, on a Peak day, an adult ticket (16+ years) costs 35.50 while kids pay only 23.10. I am planning on visiting the zoo, will my adopted animal be on-show? A concessionary day ticket will permit entrance for one day and we allow one free carer on production of DLA or PIP letters. When you buy them online in advance, you save time and money and also avoid last-minute disappointment. How do I book on to a Gold Member Hullabazoo Play Session? Fast pass is just great! We have talks, but not shows. You can upgrade tickets purchased from ZSL and via SEE Tickets (except for promotional offers) against Membership within 14 days of your visit. Or you can visit Sea Life London, yet another mesmerising wildlife attraction. If you are a UK or international student then you will be entitled to our concession rate ticket, please remember to bring any valid ID with you that shows you are a student, with your pre-booked ticket on arrival, to guarantee entry. Unfortunately, due to air quality concerns and potential . Our vision is a world where wildlife thrives and we're working every day to achieve this. Some of our animals do like to stay indoors when it is a bit colder or wet outside and as such, we have indoor viewing areas for most of our enclosures. We know that now more than ever, flexibility is key when youre planning a trip. You may make changes to your reservation until 11:59 p.m. the night before your visit is scheduled by selecting ' Manage My Visit ' in your reservation email.. After that time, your reservation is final, changes cannot be made and we are unable to move your visit to a new date and time. To become a ZSL Fellow you can contact the team on 0344 225 1826 or register online. How do I get my Membership card? Fast, Complete and Cost effective Planning a trip to London. Our team will contact you to confirm the total price before taking payment details. Special ticket types (e.g. Do you do discounts for NHS and military staff? You only need to schedule about 3 attractions a day. "Debra from Texas, USA. Registered Charity in England and Wales number 208728. Our animals are sometimes visited by our Veterinary team at short notice so they may be off-show or we may have some maintenance work taking place which means that their enclosure may be closed or obscured. To qualify for access the 3 tickets, we are using the governments Help for Households criteria, which also sets out the proof of benefits accepted. All Gift Memberships enjoy Gold Member benefits! About this ticket Free cancellation Cancel up to 24 hours in advance for a full refund Reserve now & pay later 9:30am - 4:30pm daily. 20%. There are two companies organising the trip, Jason's canal boat trips and The London Warerbus Company. Do I get Wild About if I am a Fellow? If you already have a relationship with such an organisation, please ask them if theyre already one of our partners. Can I pay for my Membership using a monthly Direct Debit? Toll-free within the US +1 800 887 9103 Toll-free within the UK +44 800 090 3140 Toll-free within Australia +61 1800 316950 Toll-free within Mexico +52 (800) 2694359 From other countries (exit code) 1 617-671-1000 Call us Our call centre is open 24 hours a day 7 days a week (New Year's Day) An essential carer enters free with each ticket. - Voucher number. CAS tickets cannot be used by schools for class trips. Gold membershave exclusive access to Hullabazoo Indoor Play at Whipsnade Zoo every day from 10:30 to 11:10am. Walk through the Park along the Broad Walk (heading north) until you reach the . From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Members can currently visit during our Zoos' opening hours without the need to pre-book. Get directions ZSL Library ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. The London Zoo is one of the most popular options for this pass. Book online Perfect for friends and family SINGLE TICKETS Ready to get your tickets? How do I report lost property? We look forward to your visit! After this time, only exceptional circumstances will be considered for date changes, extensions or refunds. As a charity, we are able to offer 3 tickets to people who meet the Help for Households criteria, and this scheme has been made possible by a grant which we were awarded by the National Lottery Heritage Fund. London Pass helps since the planning phase till the actual trip. To contact the library, please emaillibrary@zsl.org. The journey time between Camden Town Station and London Zoo is around 12 min and covers a distance of around 4822 feet. If your card has been stolen, please contact our Supporter Contact team on 0344 225 1826 and provide us with your crime reference number and we will replace your card free of charge. We hope that all of the animals in the adoption scheme are on-show everyday however we can not make any guarantees. We have 2 types of Community Access Scheme (CAS) vouchers and tickets: Below is the pricing breakdown per person for organisations purchasing an allocation of vouchers (minimum of 10 vouchers). The purchaser may choose to provide their address as the nominated delivery address. ZSL London Zoos ticket prices depend on the day of your visit and the guests age. Founded in 1828, ZSL London Zoo is the world's oldest scientific zoo and is today involved in progressive conservation programs to protect African elephants, black rhinos and many other species. You could also call the NSPCC helpline for confidential advice on 0808 800 5000. We want our visitors to enjoy and learn about our precious animals, and for the species we look after to have as natural wild behaviour as possible. Debit or credit card. Try the best online travel planner to plan your travel itinerary! Are all animals on show? We do not have a family ticket available as part of our standard ticketing. My preferred experience is booked up, do you have a waiting list? On family nights, children aged 5 - 13 are welcome to attend and must be staying in a lodge with an accompanying adult. Tickets are also 10% cheaper if they're purchased in advance online. Fill your world with wildlife. As part of our Community Access Scheme, reduced price tickets for London Zoo are available for pre-booking at 3 per person, if you are receiving Universal Credit, Pension Credit, Working Tax Credit, Child Tax Credit, Employment and Support Allowance, Income Support or Jobseekers Allowance. The season also plays a key role in determining the apt time to visit the Zoo. As part of our Community Access Scheme, reduced price tickets for London Zoo are available for pre-booking at 3 per person, if you are receiving Universal Credit, Pension Credit, Working Tax Credit, Child Tax Credit, Employment and Support Allowance, Income Support or Jobseeker's Allowance. The wildlife attraction is split into various parts, where different animals live. Failure to do so may result in us being unable to identify your trip as paid-for and may result in delays to your visit. Next, step Into Africa to observe the elegance and grace of the giraffes before moving on to the magnificent residents of Gorilla Kingdom. As well as one year of freeentry to our Zoos and exclusive communications,Gold memberswill also enjoy: (*) The first Hullabazoo Indoor Play session of the day (10.30-11.00) is reserved for Gold members. We are outside the London Congestion Charging Zone. Buy ticket in advance for the best possible rate! Alternatively, take the 274 bus northbound, which leaves every 12 minutes. Can my carer take part in the experience? If not, wed love to hear from them please email us at [emailprotected]. Purchases made before September 1 2020 are still eligible for a full refund within 30 days of purchase. Our partners have a wealth of experience in supporting disabled people and have been offering advice and support to us in improving accessibility. Parking restrictions & event days. To buy joint or family Membership, do we have to live at the same address? London Zoo issues timed tickets to limit the number of visitors inside the Zoo at any point of time. Simply download your tickets and present the relevant barcodes to a member of our admissions team on arrival. How do I use National Rails 241 offer? The Institute of Zoology buildings are based next to our London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. Catch an exciting live feeding, and see the new Rainforest Adventure exhibit which showcases one of the Amazon's most impressive carnivorous . We dont allow visitors to bring food for our animals. The seller has the right to modify or cancel this discount deal as it pleases. You may also be asked to show Photographic ID. On weekends, the adults pay 28.50 while the children pay 18.55 to enter the wildlife attraction. Valid 1 Day: Check availability to see starting times. The Library is closed on all public holidays and at weekends. Here are some of the kinds of discount code deals sites offer , Massive discounts for students (London Zoo already provides a 35% discount for all kids up to 15 years and a 10% discount for students with IDs), Up to 50% off at the shop at London Zoo (This only matters if you plan to spend a lot of time and money at the souvenir shop), 35% off for child tickets (if you purchase the London Zoo tickets online, you get the same discounts!). These are located close to the Reptile House, a short walk from the London Zoo main entrance. London Zoo Lodges are designed to sleep a maximum of two adults and two children aged between five and 13 years. What should I do if I want to adopt an animal which you no longer offer for adoption? Off Peak Child Tickets . The zoo has also stated that animal. Gold members, Fellows and Patrons are entitled to 10% discount on London and Whipsnade Zoo animal experiences. If you are an organisation that supports refugees living in London from any background, you are eligible to apply for low-income household vouchers even if the family you are looking to support are being hosted by a family who are on a higher income. Starting. Visit. Explore walkways covering the 2,500 m Indian-themed exhibit. These may include the following: Can I bring a guide dog into the Zoo? - Date of trip Can you hire trikes? Zsl London Zoo Timing: 10:00 am - 05:30 pm. How much are tickets to the Zoos? Camden Road to ZSL London Zoo walking route(opens in Google maps). Directions. Are there accessible facilities available at your Zoos? For further details on tickets please refer to our Terms and Conditions. Are any of the enclosures closed in the winter months? Nearest Train Station: Euston. 1-Day Pass Any Day tickets valid any day within one year from date of purchase. If you are not eligible for this initiative, you may be able to access other reduced price tickets through our Community Access Scheme which helps a range of community groups access our Zoos including those with disabilities and older people at risk of isolation, through partner charities. You can become a fellow from 18 years onwards. Children under 5 are not able to attend. Zsl London Zoo Address: Regent's Park, London NW1 4RY, United Kingdom. An essential carer for disabled visitors gets free entry. If I come to the Zoo to visit, can I buy a Membership on arrival instead of an entry ticket? After purchase, the tickets get emailed to you. How many people can stay in on an overnight lodge experience? Our Policies Free off-peak parking at London Zoo (**) (*) The first Hullabazoo Indoor Play session of the day (10.30-11.00) is reserved for Gold members. The single buggies are 10 to hire and we take a 15 refundable deposit. Animal Adoption packs are sent out within 1 - 2 working days. Depending on the crowd expected, days are labeled as Peak day, Standard day, Off-Peak day, Saver day, or Super-Saver day, and the ticket prices vary accordingly. The London Pass helps you enter more than 60 tourist attractions, including the London Zoo, for free. (**) At London Zoo, parking is free for Gold members in conjunction with Zoo visits from 10AM Monday - Friday, excl. Baker Street (21 mins / 1.1 miles walk) / (14 mins via 274 bus) Find out more about the offer and full T&Cs, here. 88: Southbound, towards Great Portland Street:Get off on Albany Street at Regents Park Barracks. Registered address: Regent's Park, London, England NW1 4RY, 10% off our animal experiences at London and Whipsnade Zoos, Exclusive daily Hullabazoo Indoor Play session (*), Small locker 1 per hour, or 5 per day(height 45cm x width 30cm x depth 45cm), Large locker - 2 per hour, or 10 per day(height 85cm x width 45cm x depth 45cm), Any other appropriate supporting documentation as issued by your local authority, Priority booking and discounts on selected events. Participants must be aged between 11-15 years old at the time that they participate in the experience. Please see here for the costs and time periods for delivery. Can you bring a picnic into the Zoo? . Community Access Scheme vouchers obtained through a partner organisation are valid for 365 days from the date theyre issued and must be exchanged for a dated zoo ticket. Contents are left at owners risk. Includes: One visit to the San Diego Zoo, Guided Bus Tour, Kangaroo Express Bus, Skyfari Aerial Tram, and all regularly scheduled experiences. Each lodge can accommodate 2 adults, or 1 adult and 1 child, plus a maximum of 2 additional children. The refund may be . Your great day out is of paramount importance to us. Regents Park (24 mins / 1.2 miles walk) Our Community Access Scheme also provides reduced price tickets (6.50 per person) to people who have additional needs or disabilities. To help people who might find cost or other challenges a barrier to visiting London Zoo, our Community Access Scheme (CAS) provides discounted tickets. I have a disability. If the purchaser has not received this email please contact us at [emailprotected] so we can check whether your order has been successful. September to October: 5:30 p.m. November to March: 4 p.m. Last entry is one hour before closing time each day, but be aware that some animal exhibits may close 30 minutes early. Invitations to ZSL events with opportunities to meet ZSL staff. ZSL (Zoological Society of London) is an international conservation charity. Besides all your Gold membership benefits, upon renewing your Gold Membership on Direct Debit you'll also automatically receive two half price Zoo tickets per member to either London Zoo or Whipsnade Zoo to use within your membership year. Book your slot now, Enjoy a whole year of incredible animals with unlimited free entry to our Zoos, Book now, visit anytime in the next 12 months, Book Zoo tickets for groups of 15 or more, Book your visit to London Zoo with our online form, Zoological Society of London is incorporated by Royal Charter with Company Number RC000749. These are the best places for kid-friendly zoos & aquariums in London: SEA LIFE London Aquarium; Battersea Park Children's Zoo; ZSL London Zoo; See more zoos & aquariums for children in London on Tripadvisor London Zoo discount tickets provide a fantastic saving on the gate rate! The name of the purchaser will always be on the ticket when processed; however this can be different to the person using the ticket as long as they have it with them on arrival. Can you hire pushchairs? How online tickets work When you buy ZSL London Zoo tickets, you select your preferred time of visit. Yes, members need to be living at the same address. You can also contact us onfeedback@zsl.organd tell us what you loved most about your visit to one of our zoos, what you've learned or maybe what youd like us to provide more of. On your first visit to the Zoo, please present your confirmation email or letter on arrival. (**) At London Zoo, parking is free for Gold members in conjunction with Zoo visits from 10AM Monday - Friday, excl. Parking is also available on Outer Circle just by the zoo and at car parks in the local area. If you are on a short holiday in London, starting early also allows you to add another attraction to the days itinerary. No.2: London Zoo Playground Your last stop should be the London Zoo Adventure Playground! In the 18th century, visitors to the London zoo didn . We have a limited number of lockers and they are only available on a first-come first-serve basis. Please note that the ticket prices mentioned above include voluntary donations. Imagine how the world might change in their lifetime and learn how we can protect them and our planet for years to come. Can I purchase a corporate adoption rather than one for an individual? Youll need to pay a 25 deposit when hiring a wheelchair, but this will be refunded after the wheelchair is returned to Zoo staff undamaged. Please see parking information for more details. Set in 110 acres of land with 12,000 animals and 400 different species, the zoo features a butterfly house, elephants of the Asian Forest and Realm of the Red Ape. For their wellbeing, they all have a very specialist controlled diet. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, we guide and enable others in the UK and all across the world. We work hard to ensure London Zoo is accessible for all visitors. You can buy your Membership on ourwebsite, via email at[emailprotected], on the phone by calling our friendly Supporter Contact team on 0344 225 1826 if you prefer to pay by card. As a ZSL Fellow, you will receive the following benefits: As a ZSL Fellow, you also have the following privileges: Do I have to bring the same free guest on each visit? We have a public bike shed in the car park opposite the main Zoo entrance. Customer Relations You can also get in touch with our Customer Relations team via telephone on 0345 600 7245, selecting Option 8 at the prompt. If you want to book for a group of 15 or more people you can either book and pay now through the website or you can contact our groups team at [emailprotected] for more information and to book. Whipsnade Zoo's tickets are cheaper on weekdays. National Rails 241 offer permits 1 person free of charge into London Zoo (minimum of 2 visitors required). Just great!!! Advanced Reservations Required to Visit. Find out more about ZSL. 88: Northbound, towards Kentish Town:Alight on Albany Street at Prince Albert Road. For Supplier enquiries please e-mail:accounts.payable@zsl.org, For Client/Grant/Trade/Other income please e-mail:income@zsl.org. - Full postal address The London Pass is an all-inclusive attraction discount pass that includes entry to the London Zoo. If you visit London Zoo with children, you will need at least three to four hours to cover most animal exhibits. There are many different ways to visit London Zoo whether it's choosing a standard entry, a flexible ticket, membership and many more. If you have just visited one of our Zoos and would like to become a member, simply completethis formor call our Supporter Contact team on 0344 225 1826. This offer isn't just for half term, either! What do I need to show for this? Membership is for use by the named holder only, and is not transferable under any circumstances. How can I get a discount on experiences? Camden Town to ZSL London Zoo walking route (opens in Google maps). The ticket includes full entry to the ZSL London Zoo, where you can discover 750 species of animal, visit England's largest penguin pool and set off on your own wild adventures to the magnificent reptiles, around beautiful . Yes, wheelchairs are available for hire from London Zoo on a first come, first served, basis. Set up in 1826 by Sir Stamford Raffles, London Zoo is one of the worlds oldest scientific zoos. You can cancel these tickets with a full refund 24 hours before your visit. We are in a unique position to apply the world-leading science from ZSLs Institute of Zoology and the expertise of our Conservation Programmes to our projects around the world to ensure impactful outcomes and the conservation of endangered species and their habitats. If your request falls outside of this 90-day window, you will not be eligible for a refund but will have two years in which to use your pass. Sign up for wildlife updates and ways to get involved, Zoological Society of London is incorporated by Royal Charter with Company Number RC000749. How are Gold and Silver Membership different?Silver memberswill enjoy free access to London and Whipsnade Zoos and receive exclusive digital communications keeping you up to date with the latest news from the Zoos. The last admission is 1 hour before the advertised closing time. Now all you must do is, reach the wildlife attraction 10 minutes before the time mentioned on your ticket. Unlimited entry toLondon Zoo and Whipsnade Zoo, Personal sign-in of one additional family member per visit, Two additional half-price entrance tickets per year, for family members, Complimentary car entrance at Whipsnade Zoo, Complimentary car parking atLondon Zoo outside of peak times, Discounts on ZSL Experiences and select events at 10%, Free subscription to Wild About, our award-winning magazine. Approximate travel time to Camden Road station from Richmond: 45 minutes; from Stratford: 27 minutes; from West Hampstead: 14 minutes). On adult only nights, guests aged 14 years and over, are welcome to attend with an accompanying adult. Description. If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence atsafeguarding@zsl.org. Yes, you will receive a Wild About Magazine as a Fellow. If your Membership year is coming to an end and your mind is made up, please contact our Supporter Contact team on 0344 225 1826. We also aim to make the application process as easy as possible, if you also have any feedback on this please email [emailprotected]. Our opening times vary throughout the year. A zoo is where you learn fascinating facts and survival stories of animals that will surprise you and the ZSL London Zoo is no different. Please make sure you bring along your supporting documents that shows you require a carer on your first visit. If arriving at Euston, the fastest route to the Zoo is to take the Northern Line tube from Euston to either Camden Town or Chalk Farm. Cars and motorbikes are charged 14.50 for visitors to the Zoo. Plan your journey with theTfL Journey Planner. 1. Many dates are now sold out. The Zoo is an easy walk from Camden Road station, or alternatively, catch the 274 bus towards Camden Town. If your enquiry is urgent please call 0344 225 1826 or visit our ZSL Adoption Centre. Exchange your voucher for a ticket at the pre-paid ticket desk and head into the zoo. Join our family Explore London Zoo membership For access to both London and Whipsnade Zoos all year long Membership to the biggest Zoo in the UK Whipsnade Zoo Membership Immediately after purchase, your tickets get emailed to you. To access your experience discount online, simply insert the membership CRM ID of the primary member into the Offer Code box on the experience booking pages. What Membership do I buy? Sign up for wildlife updates and ways to get involved, Zoological Society of London is incorporated by Royal Charter with Company Number RC000749. How can I buy Membership? For example, with a 6-day adult London Pass you enjoy 605 worth of attraction credits. Please remove all items from lockers at least 30 minutes before zoo closing time. ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. Ticket prices for London Zoo vary according to the time of year and whether it's a weekend, holiday, peak or off peak. How much does Membership cost? Please call us on 0344 225 1826 and we can take a pro-rata payment to upgrade to Gold or to add new members to your Membership until it expires. Your membership starts from the date of purchase. Youre sure to see a whole host of amazing animals during your day,but some may be more challenging to spot, so our friendly volunteers and staff are always happy to help. Experience a walk in history as you get to enjoy the world's oldest zoo. Become a Member; Plan Your Visit. The pro-rata child rate starts on the day you add the child to the Membership until the expiry date. You can find your membership CRM ID on your membership card it's the up to 7-digit number on the back. A child, aged 5 - 15 years, who produces a valid Blue Peter badge card at the gate will be given free entry when accompanied by a full paying adult. Concessionary tickets do not apply to children under 3 as they are entitled to free entry. ZSL general terms and conditions apply to all family tickets regardless of where they are purchased. AAA members can check the site for more details and current promotions. Get deal. ZSL London Zoos car park is on Outer Circle, Regents Park plus were outside of the congestion charging zone. When do the car parks open/close? The additional child will sleep on a pull-out sofa bed and must be aged between 5 and 13 years of age.

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how to cancel london zoo tickets

how to cancel london zoo tickets