It has put a lot of stress on fulfillment and our Customer Support Team. We do apologize that you have had this experience. I felt like I was talking to a 5th grader. 10/23/2020Thank you for your review. We are in challenging times and our business has been effected. We are relieved to see we were able to replace your machine. This is probably the worst shopping experience I ever had. Dr Power told me via email that it should arrive at 5 PM but I would be contacted by the carrier. Horrible experience so far!!!! They refused. Customer service wait times were a minimum 45 minutes and the equipment was junk. "Ah, yeah... how about send me my blades, dudes! These guys are idiots who don't live up to their promise. With more and more people staying home and homeowners taking on projects themselves. I have been waiting for my DR equipment to ship. 9/29/2020Thank you for your review. This is the last I get from DR and if the smallest thing goes wrong with this I will be sure to ship it back before the 6 Mo. americanmusical.com > audioride.com > bassspecialties.com > bestbassgear.com > Once you get your equipment though, parts are another matter. I spoke to her and asked for a refund for the mower and warranty that I paid for. Three days and I've received no reply. Started spitting oil out of the muffler than smoke started pouring out of the bottom. called dr and they sent me a switch that didnt fix it. Now they wont stand behind there product. Purchased a brand new PRO DR Lawn and Leaf Vacuum. Why did I pay extra for shipping? If you go to the website now it still states if you order it today it will ship in 6 to 9 days! Get the inside scoop! We can be reached at 1-800-687-6575 or info@drpower.com. Service after the sale is important. I called 10 days later and was told it was running about a week late. We are happy that you are looking forward to the Fall season with your Leaf and Lawn Vacuum.
called again and waited 30 minutes before someone in sales answered to say parts are now backed up until 08/27.
all good got it home and it didnt work at all. Again, we do apologize and hope we have done our best to make it right. 9/3/2020Thank you for your review. Purchased a $1300 Chipper and was supposed to be delivered to me. Dr Power told me via email that it should arrive at 5 PM but I would be contacted by the carrier.
Dr Power informed me I would need to be home to accept and sign for delivery after I inquired about delivery time. I ordered new blades for my DR lawn deck May 28th. We are happy that you are looking forward to the Fall season with your Leaf and Lawn Vacuum. I immediately called the shipper and they told me it was delivered. I did, spoke to someone there who said they would get back to me. It is 8/24 now and still nothing, no notice of anything being shipped. Please contact our Customer Service Department directly for assistance with your replacement order at 1-800-687-6575. It has put a lot of stress on our Warehouse and Customer Support Team. Waited another 30 minutes with no answer from anyone. In addition, we carry products for those that live in the country. It took well over a month to arrive, and now waiting for the new engine the snow may be on the ground by the time we get it. Let me send them a message and I'll email you an update. Please be assured this was not our desired outcome. This is cheaply made Chinese junk. They said it wont be ready for 3 weeks. It is very valuable to us. Worked great for the first 2 days. If you need further assistance please message us directly on here or contact us at 1-800-687-6575. It's well made and has gone through a lot of limbs. I still love my 17hp brush mower. If you need further assistance please message us directly on here or contact us at 1-800-687-6575. After having to argue with this company when I finally was able to contact them they sent me another unit but I had to send the other unit back first and they had to receive it in their warehouse. ENTER YOUR UNITED STATES OR CANADIAN POSTAL CODE BELOW. This was THE WORST experience ever. The customer service from this hometown Vermont company was personal and responsive. Classement 82. Looks like Dec. I cant tell you how DISAPPOINTED I am. Site said delivery in 6 to 9 days. DR Power Equipement is the manufacturer and seller of outdoor power equipment made specifically for home owners. Spent 2.5 hours talking to 4 different people and on hold with DR. Then after talking with there master mechanic 5 times no one called me back... All I asked was to pay the difference and upgrade to the pro xl 30. I was never contacted and at 5:15 I looked at the Estes tracking site and it indicated the freight was delivered at 2:38 PM. Ordered stump grinder & spare cutters on 7/31. DR, you should give her a bonus for being a great employee who puts "service" back in to the term customer service. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Thank you for your review. I have told them via phone and info@drpower.com it should be updated. We do apologize for the longer than desired hold time. She did surprise me by pushing it through the accounting dept and getting the return deposited back into my account in 3 days! We do apologize that you have had this experience and hope we have made the situation right. Classement 462. They never did. still waiting on my lawn mower attachment every time i call and wait on hold for 30-45 min i get someone who pleasantly tells me that it is delayed again. And I had to laugh because I didn't mean to use her name at that moment so at least we hung up with a laugh and a good feeling. SETTING STANDARDS. We are ready to go to small claims court to retrieve our money, but seeing how many people are unhappy customers of DR Power I wonder if we could do class action lawsuit against the entire company? Again, we do apologize and hope we have done our best to make it right. Comment from Taylor J. of DR Power Equipment. With more and more people staying home and homeowners taking on projects themselves. Again, we do apologize and hope we have done our best to make it right. So ready for the squirrel attacks and huge pine needle storms! In 1989, DR Strings re-introduced hand-made round core string making to the general market. I did, spoke to someone there who said they would get back to me.
Then it broke. Once you get your equipment though, parts are another matter. The demand for our products and services has been increased. I asked about signing and they told me it wasn't required even though DR Power said it was. Wow the sheading from theses trees is immense not to mention all the squirrels bombing us with cones. Right now…. I sent them pictures of my house but it made no difference. When items are manufactured abroad they are done to our specifications. Again, we do apologize and hope we have done our best to make it right. Learn more. then on aug 7th got an email from dr saying they reshipped it and it wil take 15-20 days to ship from the factory now its Sept 9th called customer service and the estimated ship date is now sept 25th ! They sent me a picture of the box which showed a beat up box with no shipping label and a glimpse of the corner of the house and driveway where they delivered. What is really surprising is they claim to be a Subsidiary of Generac Power. We are relieved to see we were able to replace your machine. I have had my new DR BRUSH CUTTER for 12 days, used for 8 hours and already broke. “I bought the pull behind rototiller ( a very efficient beast! I ordered a field and brush mower on 07-13 and it said it would ship within 6 to 9 days.
If you need assistance please contact us at 1-800-687-6575. I bought the pull behind rototiller ( a very efficient beast! I wouldn't buy anything from these people. My new brush cutter has been broken for 2 weeks now and customer service still wont call me back or email me. Without a replacement, my unit is useless. I ordered a field and brush mower on 07-13 and it said it would ship within 6 to 9 days. (I wondered why it was listed as available.)
What safety measures are they taking during COVID? I ordered a field and brush mower on 07-13 and it said it would ship within 6 to 9 days. Scheesh! Shipping times on our website are a reflection of direct to consumer orders. Ernie Ball . "I got nothing for two weeks. Customer service wait times were a minimum 45 minutes and the equipment was junk. My new brush cutter has been broken for 2 weeks now and customer service still wont call me back or email me. This was terrible and very expensive. Prodcut lines include Field and Brush Mowers, Wood Chippers, Power Wagons, Driveway Graders, Lawn Vacuums, Rototillers, Towable Backhoes, the Original Trimmer / Mower - string trimmer on wheels, and more. 7/29/2020Thank you for your review. The Company is not ready for prime time. So here is an update on my last review. Ordered it in Oct. Was suppose to have received it weeks ago. get exclusive savings right in your inbox! Started spitting oil out of the muffler than smoke started pouring out of the bottom. But this spring I thought I bought a power wagon. La Bella . and they dont know what to tell me they can only tell me whats on the status report. In addition, we carry products for those that live in the country.…. "Oh, that won't be ready for weeks." Took me two days and a bit of help from the wife to assemble. Got my new Premier DR Lawn and Leaf Vacuum this past week. I called back Estes and they said the driver insists that he delivered to the right house. The demand for our products and services has been increased. Ibanez . Please know that we continuously drive to improve our Customer Service processes to provide our customers with quality service. With more and more people staying home and homeowners taking on projects themselves.
I want to start with how I am so very disappointed with the customer service I have received!!! Tech sent wrong parts and was completely clueless. Said my item would ship out on 8/19. Please be assured this was not our desired outcome.
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