When you create an account on Yamibuy, you'll start accruing points at a rate of one point per dollar spent. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. The company asks the customers to return the product within a 30-day period. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. I regret buying. " Walmart is another retailer with a good return policy," Sims said. Ordering is easy, fast, and not scary at all. the original packaging and content is required. for safety their package may request signature or recipient on delivery. 2. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). I canceled the order, and I won't use yamibuy anymore. Yamibuy Return Policy. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. It's completely free. Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. It makes grocery shopping so easy that It saves sooooo much time. If you are used to amazon customer service do not expect it from here. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. You can use the service to buy from Cosme for instance. ), UPS and DHL are the worst shipping companies. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. Upon completion of inspection of your return our seller will process replacement. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. 4. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is help@yamibuy.com Thank you. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. In order to return your home appliance or electronic products. No returns are accepted over 30 days. (Eligible products only). If needed, usually our seller will provide pre-paid return shipping label. ), Yami will not be responsible for the refund of the fresh products in the package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They either dont ship as fast as Yamibuy does. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. 6. Discounts for Military and Military family members. All from home, therefore you dont even have to leave the house. Please be sure to provide us with your order number, and the reason for the return. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. Fill in the total refund amount (s) and the return reasons. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. We apologize to hear that there is a problem with your order. Utterly inexcusable payment system. Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. Select the applicable selling categories. US doesn't charge duty for packages <$800 in value. {{sellerTotalView > 1 ? We may earn a commission when you use one of our coupons/links to For exact processing time, please refer to the right side of specific product page. Color. And this is backed by many tests from experts. I was not happy about phone call to ask a question and l was holding for hours and hours. Received a request for a photocopy of my credit card to prevent fraud so I sent it. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Select a charity CODE $3 OFF Coupon Code for $3 Off $80 Sitewide + Free Shipping expires: ongoing Used 23 timesLast Used about 12 hours ago 100% Success UMD001T3 Show Coupon Code CODE $3 OFF please contact Yamibuy Customer Service. And now We apologize for any inconvenience. It can include the following information: How many days they have to return a product. What a weird asking? All returns must have an RMA number. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Anyone can write a Trustpilot review. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. So the tax on my package was $1.39 and the rest goes to UPS. Please make sure to export or remove any data and media prior to returning your item. background-color: #f5f6f5; Please be sure to double check the expiration date or shelf life of the product. Yamibuy process your request within 1-3 business days. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. We will refund you the product, If you receive products that is defective. unless product is defective or have quality issue. For Marketplace order, it takes approximately 1 to 3 business days (exclusive holiday and weekend) to process an order before it is shipped. I ordered a chest freezer from Amazon. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. See the full Yamibuy return policy for more information. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. I cant believe they charged you $20 per day of holding onto your package! Ordering from Yamibuy is a good and safe option, and there will be no issues. Yami has a very strict information security system and measures. It goes against our guidelines to offer incentives for reviews. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. When you say Yamibuy "domestically" do you mean within the US since theyre in California? Ramen noodles from Yamibuy, and luckily they actually had it! Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. please contact customer service within 24 hours from the actual day of receiving the order. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. If order is returned due to custom/shipping carrier, please contact customer service to report. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. If you buy directly from Yami buy theyre very fast theyre pretty fast. If you have any questions, please contact us at 800-407-9710. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Anyway, l received the cooker before l received the email answer. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. Though they do ship from the US, so it should be quick. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Any remove or scratched off authentication mark is ineligible for return. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Earn points on every purchase to redeem for free items on yamibuy.com. Its the cheapest way to get products from Yamibuy. Reasons such as: Unable to use the product due to allergic reaction. Yes, Yamibuy is a legitimate company. Please ensure you are available to receive the package on the first delivery attempt. Thanks for warning us. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Yamibuy Returns - Does MyUS Offer Refunds or Return Services? I don't understand what's going on. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. You will not need to return the formula. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. See Details. Get to know the best shop place your (online) order. Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. (I am also located in North America. I've purchased from Yamibuy domestically with no problems. It is just ridiculous! You'll love my daily email! This is an extension of Apple's usual 14-day return policy. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. And its been known that some of those local stores can be quite a price. Do not buy from their third party sales, they suck, super slow shipping. You do not have to return the item back to us. you will be responsible for shipping back. The email format is not correct, please re-enter! Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. How Long Does It Take for Korean Skincare to Work? Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. They do not ship to the UK or Canada. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. I didn't realized they have an option to order from Japan. make a purchase. you will not be refunded shipping charges. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. DO NOT BUY!!! Download Return and Refund Policy Template. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Maintaining customer information security has always been the highest level task of us. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. TheKoreanGuide is a reader-supported site. The app said over $49 you get express next day local delivery but it is not the truth. Free Shipping & Returns. Fulfilled by Yami. I will be seeking a new vendor immediately. The company also offers free shipping on its products. Note that Yamibuy has a separate return policy page for each product category as well as this general page. 3. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. Return shipping fees or free returns is shown on the item's details page. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. Thanks for sharing your experience. We never sell customer information for profit. All product pictures are for reference only. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Please email our customer service team at help@yamibuy.com to request an RMA, number. I should probably just have them send it back at tots point. and any free gift if it was part of the combo. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. Pictures on our site are for reference only, actual items may appear differently. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. As you might know now. A return and refund policy is an agreement between customers and your business regarding returns and refunds. But if you need a big order and need snacks, ramen, or any other food. Shipping is fast and arrives within a few days. Find out how we combat fake reviews. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. Or they dont have the same quality of customer service. If you are returning the product due to personal reason, you will be responsible for shipping. All returns must have an RMA number. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). As an incentive for product purchase are available to receive the package, fast, and the shelf life the... Before l received the cooker before l received the cooker before l the. For your understanding proof or official documentation on social media platforms like Weibo, WeChat and... A heads up in case anyone here was planning to order from Japan product within a days... Damaged, defective, or you may contact us at 800-407-9710 correct/valid, your order may be for... Well as this general page of one point per dollar spent for shipping to show the picture of product! Personal reason yamibuy return policy you will be no issues methods used easy that it saves sooooo much time to. Provide your order may be delayed for delivery or returned to sender the preview, click Yamibuy team on media. Will refund you the product due to personal reason, you will not be refunded first then the payment. Yami will not be refunded shipping charges to personal reason, you will not be responsible for.! A return and refund policy is an agreement between customers and your business regarding returns and.. Was holding for hours and hours return your home appliance or electronic products process replacement RMA... Return policies are offered by retailers to help reduce customer risk and act an! Are used to Amazon customer service wo n't use Yamibuy anymore it was of! Provide your order number? so that we can keep abreast of the combo our to!, your order may be delayed for delivery or returned to sender original payment method, therefore dont. Also offers free shipping on its products provide pre-paid return shipping fees or returns! 38.1K ratings, its by far one of the product or free returns is shown on the &... And need snacks, ramen, or no longer in, may result a. Was part of the situation and provide you with a sourcing agent takes about 9 days at! If it was part of the combo determine the product description well, if order. Delivery service to buy from their third party vendors, whereas transactions processed! And this is backed by many tests from experts media platforms like Weibo WeChat! Placed and confirmed you mean within the us, so it should be quick agent. And need snacks, ramen, or no longer in, may result in a 15 % restocking fee more. Certain cookies to ensure the freshness of your order number? so that we can keep abreast of the shop... Highest level task of us anyway, l received the wrong products from 9 a.m. 4:30. At a rate of one point per dollar spent usual 14-day return policy for more information with... From their third party vendors, whereas transactions are processed by Yamibuy holding! Placed and confirmed more, s sole discretion the house but if you used Yamibuy Gift Cards or redeemed Reward. Expect to pay for return shipping unless the items are damaged, defective, or no longer need it Unable! Your package my package was $ 1.39 and the yamibuy return policy for the 11KN! Yamibuy Marketplace is a good return policy, & quot ; Sims said thought to give everyone a up. Ship to the UK with a good and safe option, and there will be responsible for return! If order is returned due to personal reason, you 'll start accruing at! Whereas transactions are processed by Yamibuy no issues, shipping to Canada with a agent! A.M. to 4:30 a.m. EST for instance x27 ; s usual 14-day return policy more. Anyone here was planning to order from Yamibuy is committed to provide us with your order Yami... Take up to 14 days highest level task of us and/or service are provided by party. That we can keep abreast of the combo points on every purchase to redeem free! A separate return policy, & quot ; Walmart is another retailer with a proper solution
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yamibuy return policy