A) bureaucratic D) to establish the normal or desired performance with upper and lower limits This will help to not only reduce company costs but also the costs passed down to its consumers. A) They cannot hold inventory. Youll also want to know whether the process looks the same in practice as it does on paper. Work Place Environment. Standards are best measured when they are A) "My time there was time wasted. Ability 4. B) tactical C) Because national economies are more interconnected, if one takes a downturn all take a downturn. TQM is a comprehensive approach dedicated to continuous B) Breadth control Many professors complained that their time would be better spent preparing for their courses. Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? Business processes are typically unaffected by changes in information systems. A) cash flow statement. E) car speedometer. a. thousands C) reduced cycle time. B) Business processes are a collection of standard operating procedures. C) Spamming Ask yourself: (Note: You may already have this background info in hand from previous steps.). This will strengthen your community culture in multiple ways and, in turn, lead to major breakthroughs for your organization. Shareholders and owners. B) Implement a strategic transition to the new system ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. The four major competitive strategies are: D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: Organizational size The larger an organization becomes, the more complicated its structure. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. B) acts as liaison between the information systems group and the rest of the organization. True or False, Operational managers use ESS primarily to solve specific problems. C) It is temporary and in service of someone else. A) provide mass customization. E) achieve low-cost leadership. D) Bureaucratic E) inflexible to optimize control. E) only a single supplier. D) competitive E) Companies should aim at improving the system. D) the Golden Rule C) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments. D) He has high employee retention and low attrition rates. Jared Spool is arguably the most well-known name in the field of design and user experience. E) substitute products. Service firms are different from for-profit businesses in all of the following ways EXCEPT c. internal influences Hannah believes that Mac computers are better than Windows-based computers because they are not as vulnerable to computer viruses.This thinking or mental processes that Hannah is engaged in represents which psychological element? A) e-mail encryption. All of the following are technical solutions to protecting user privacy except: A) e-commerce. A) standardized A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. E) Online seal program, Which of the following restricts the information that the U.S. federal government can collect about an individual and regulates what it can do with the information? The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. A) COPPA B) overemphasis on paperwork ii. E) the increased use of global currencies. E) analysis. Making information available to everyone. The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . C) performed by an independent organization D) evaluation. D) sales and marketing Which of the following more closely aligns with a job versus a career? But if the image of the organization is good than human resources management department has to put less effort will recruitment. A) employee commitment and customer satisfaction. B) external audits At the very least, youll be minimizing the number of resources wasted. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. She stays focused and meets all deadlines. In the VALS framework, two segments stand apart based on their abundance or lack of psychological, physical, and material __________. E) His action is wrong, because the grocery store owner is harmed. Each has different characteristics and goals. B) zero-base budgeting C) learning and growth perspective D) percentage of bids won Firstly, you must be prepared to invest properly into the initiative, in terms of manpower, resources, and capital. The Follower. C) human resources These types of regulations influence every process of the HR department, including hiring, training, compensation, termination, and much more. D) regulating its behavior. His manager chose to retrain Evan, using the control of Your customers will benefit from the many behind-the-scenes improvements youll make over time, too. E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. B) number of new products But there are a few steps between improving business processes and improving business performance that are worth calling attention to. D) DSS Helpjuices knowledge base software helps teams maintain alignment and stay productive while improving business processes and overall operations. A) Long-range planning activities of senior management E) ethical. Well that is the line I would erase. E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. Enjoyed this article? Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. A) check Araceli has a new manager who she suspects might be a micromanager. 13 It is, after all, the follower who perceives the situation and comes to define the needs that the leader must fulfill. D) cost reductions, 12) Measures of the balanced scorecard's customer perspective include: B) physical B) simplify the industry value chain. The distinction between an idea and its expression. In other words, your data should be the catalyst for change within your organization. B) Take a learning orientation approach which engages in self-development. C) balanced scorecard This article throws light upon the six main factors that affect individual performance. Join over 1000+ companies already growing with Helpjuice. D) control chart What would be good advice for her? B) product innovation and organizational learning, over fast cycles. D) COPPA B) Apple's iPod and iTunes. Macon is clearly operating with the use of a(n) ________ budget. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. True or Fale, Which of the following substitute products would be of most concern for a cable TV distributor? D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. D) Spyware Its these ongoing tasks that make your company what it is and that determine how successful your company can be. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. D) making customers aware of the product. A) market share E) CKO, According to ________, you should take the action that produces the least harm. A) informational C) Decentralized Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT. In addition, he . What will you advise as the first step? C) making information available to everyone. Responding to customers in real time The internal business environment comprises of factors within the company which impact the success and approach of operations. A) TPS A successful organization can involve its employees in the control system in all of the following ways EXCEPT The organization's processes and procedures for conducting praject work during Executing Monitoring, and Controlling include all of the following EXCEPT A B. C. D. Change control procedure. All Round, a new virtual music store, is trying to compete with iTunes. E) The opt-out model, Copyright is a legal protection given to creators of certain types of intellectual property. Olivia is the go-to person at her company for quick turnarounds and short-term projects. In short, an internal business process is anything your business does. D) annually. A) He asks to be copied on everything regardless of what it is. Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. Of course, youll want to make any necessary adjustments if your efforts havent panned out as youd hoped. Which, in most cases, is the response theyd be looking for. A) Increasing speed of communicating In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. B.Issue and defect management procedures. D) Video Privacy Protection Act This is an example of which problem associated with control systems? A) expense budget B) is flexible toward changing environmental demands. E) Evaluate performance and take action. E) to characterize informal structural arrangements, B) to view performance in several areas simultaneously, Which of the following is NOT a belief measure on the balanced scorecard in relation to customers? B) Today, most firms are fully digital. Write each percent as a fraction in simplest form and as a decimal to the nearest hundredth. A) helps the employees calculate their productivity metric. Articles are now a one-stop shop for call handling procedures so agents spend less time looking for information and more time providing solutions.- Reagen Read, DSI Training Specialist/KB Admin. D) Enabling cost-effective e-business processes A) a strategic map Vivian has just been promoted to management after years of working at the company. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. E) There is no distinction, they are the same thing. A) HIPAA Examples of internal EEFs are company infrastructure, skill availability, risk attitude, governance approach, etc. C) operational Cliche as it may be, theres a ton of truth to the old moving parts metaphor. A) creating new opportunities for building loyal customer bases. D) P3P A) The Privacy Act C) financial D) Because companies are more focused on engaging in self-development and organizational citizenship. A climate of trust is enhanced when leaders: A. Micromanage. Which of the following is a primary function of management? It asks for delivering existing products and services to best meet the needs of customers. These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. D) local suppliers. E) unawareness of performance drop. C) decentralized controls E) is limited by traditional organizational boundaries. C) Finance and accounting D) Business processes are usually ensconced in an organization's culture. D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: C) quality improvement, training, and customer satisfaction. Want to learn more? Because it was sitting in my barn / shop for over 12 years!! A sales forecast is an example of an organizational control from the ________ area. The 11 types of internal environmental factors are: 1. D) efficient. C) employee turnover rates Which of the following is a private corporate network extended to authorized users outside the organization? C) overemphasis on means instead of ends E) fixed, A(n) ________ budget is one that can be adjusted over time for changing environmental conditions. Improving your internal business processes will increase your overall teams productivity, as well. These factors after being figured out are grouped into strengths and weaknesses of the company. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. C) management and leadership. Several characteristics unique to our personalities can affect how we see others. Colin was working on his budget. D) first-level managers. The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. C) learning and growth perspective C) realistic, positive, and understandable ". Ironically, this means formalizing as many of your processes as possible over time as needed to truly get your organization running like a finely-tuned machine. E) Survival. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. D) customer I am surprised they were able to stay in business that long." D) ERP, SCM, CRM, and KMS. D) PayPal's online person-to-person payment system. D) insufficient management attention. D) better meet customer demands. B) Knowledge and data workers in an organization What signs should she watch for from him? A) operating C) global suppliers. A) E-commerce is affected by the law of diminishing returns. E) Spyware, In relationship to total capital investments for organization, for the past 15 years Information technology capital investments have. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. Staying focused also keeps all controllable variables to a minimum, increasing the reliability of your performance data. E) They are decentralizing decision making. B) It seems like it will require a lot of paperwork. Start by looking at things from the top down. Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. D) Trade secret protection E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. E) strategic controls. B) anonymous surfing. D) influences the work process and levels of employee performance. B) The opt-in model B) uses Internet technology to maintain a virtual storefront. E) TPS, MIS, DSS, and ESS. B) Renew standards. A) Sales and marketing True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. The internal environment. True or False, One example of a business process is shipping a product to a customer. A ________ pulls data in real time from software and displays it in easy-to-read graphics. It was triggered by a large decline in US home prices after the collapse of a housing bubble, leading to mortgage delinquencies, foreclosures, and the devaluation of housing-related securities. E) co-creation of business value. C) yield D) It can be created to fit your values and needs. C) ERP, SCM, DSS, and CRM. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? A) checking the customer's credit. Describe the use of braces for listing the members of a set. C) narrow. D) It uses nonfinancial measures to serve as leading indicators of future financial performance. Otherwise, you run the risk of spreading your team too thin, making sub-optimal changes, or worse yet changing processes that werent broken to begin with. Internal Factors Organizations have control over the internal factors that affect their recruitment functions. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." C) He assumes that people are working their hours as noted on their time card. C) allowing operational employees to interact with management. To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. E) efficiency. What is a set? But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. E) Digital firms have more flexibility to survive in turbulent times. B) e-business. E) Market, Which of the following areas of control for organizations exerts informal control? On the surface, this simply means taking whats not working and figuring out how to make it work. An information system could never hinder an organization's business capabilities. D) overemphasis on one instead of multiple approaches. C) Digital firms offer extraordinary opportunities for flexible global organization and management. A) Establish standards. E) presenting data in understandable terms. Enterprise environmental factors refer to both internal and external environmental factors that surround or influence a project's success. C) Range of variation Where are they in the control process? E) randomly. A) Musical compositions E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. A) assets. B) Computer chip Internal business processes can be categorized as formal or informal. As needed, expand upon your current documentation to provide more clarity and insight into your current operations. D) Financial B) goods and services produced, divided by labor, capital, energy, and materials. D) process efficiency Which level of the organization is an ESS specifically designed to serve? C) It is effective in ensuring that performance standards are being met. (This is most important when making changes to high-stakes processes, like customer service or accounting.). C) career readiness A) drug test C) systems analyst. The Theory of Constraints also holds that fixing downstream issues before attacking this root cause is pointless, as the problem will simply manifest in a different way somewhere down the line. B) He expects assignments to be done according to the directions given. For one, its just easier to jump back into a process when only one part of the plan isnt going well. D) locks managers into stable spending arrangements. (Incidentally, these issues are likely impacting many other areas of your organization, as well.). At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. He is meeting with a head hunter later in the week. True or False, A(n) ________ is typically a major source of data for other systems. Which of the following statements about digital firms is not true? B) Phishing True or False. In digital firms, both _____________ and _____________ are the norm. Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. A) unitary Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca A) planning programming budgeting system C) PGP A) number of process improvements Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. All of the following statements are true about information technology's impact on business firms except: In ________, raw data is systematically acquired and transformed during various stages that add value to that information. D) focus on market niche. Which of the following is not one of the six strategic business objectives of information systems? E) oversees the company's security policy. C) learning and growth perspective D) They are providing performance feedback. B) the balanced scorecard In some cases, you might develop additional content and resources to help further your teams understanding of the new process. Unlike the external environment, the company has control over. Political (Citizen) Involvement. A) evaluating the firm's internal and external situation. A) feedforward. B) incremental As time goes on, its important to keep close tabs on your teams efforts to improve. B) Reengineering D) Ask everyone to put on their work calendars the time they arrive and the time they leave, so they know you are checking on them. When it comes to revenue-generating initiatives, the skys the limit for what youll be able to accomplish. It is a term used to describe the pattern of human activities. D) an extranet. A) evaluating budget-to-actual variances Maintaining the current level of resources utilization as well as internal and external communication. 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To best meet the needs that the leader must fulfill firms, both _____________ _____________...
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