Use our Merseyrail map to plan out where you want to go. Merseyrail takes you further. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. The station has secure storage for 30 cycles. Travelling with Merseyrail? We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Your interactive, shareable online planner & guide to great days out. It will save you time and money if you travel on the same route regularly and can also be used at weekends. "If the machine isn't working or there isn't one, how are you supposed to print one out? Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. It's best to check your tickets when you buy them. We'd rather run the service than have to cancel trains. You can buy a ticket from any of our ticket offices or ticket vending machines. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Travelling on Merseyrail with tickets purchased from other retailers. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). It can't be paid back to you in cash. Find the travel option that best suits you. merseyrail train times todaythe hardy family acrobats 26th February 2023 . Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! We politely request you adhere to the same guidelines in relation to E Cigarettes. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. "Merseyrail need to keep up with the times. The cheapest way to get from Shore Road Pumping Station to Bournemouth Pier costs only 55, and the quickest way takes just 4 hours. Or by navigating to the user icon in the top right. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. They all seem to display 'coming soon'. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Latitude 53.64652777. Station Location & Directions. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. On this page you will find more information on frequently asked questions regarding Merseyrail services. Compartilhar isto. You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. Passenger Assist Meeting point Booking Office. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Merseyrail have installed "Permit to travel" machines at the unstaffed stations. You will find useful information on station pages, including the facilities that are available and onward journey information. var lmonth = months[dateObj.getMonth() + 1] If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. 1. On the opposite side the current system keeps people employed. What are they? Travel from United Kingdom to Austria is: Unrestricted . Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. Ticketing Hours. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Win a Family Ticket to Southport Pleasureland! During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. From kids to elderly people, there are great discounts out there to be had. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. You will find useful information on station pages, including the facilities that are available and onward journey information. Last Trains on Christmas Eve and New Year's Eve. Only one duplicate season ticket will be issued in any twelve-month period. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. All rights reserved. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Platform to train ramps are available at all stations with assistance from Merseyrail staff. 27 de fevereiro de 2023 | celebrities with short upper lip. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. There are two ways of seeing this. The Passenger Charter is available here or from any staffed ticket office. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. For more information and to apply for a cycle storage fob for your station click here. Station Location & Directions. Staff located in our ticket offices will be able to help. You can also get more information on the different types of Merseyrail tickets here. They're types of train discount cards you can buy for 30 for unlimited use. Tickets can be obtained from the ticket machine or the ticket barrier. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Journey time to liverpool is about 45 minutes. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. The service is free of charge. Good old Merseyrail who care about the customers. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Please click here for contact details and more information. The man was given a 20 fine during his first trip to Liverpool. Outside of our office hours please contact us on 0151 702 2704. Stations. //-->, © 2022 Button IT Net What do I do if I have left something on a Merseyrail train or at a station? You can also download a compensation form here. Buy your ticket here. Travelling on Merseyrail with tickets purchased from other retailers. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. - Timetable information is availablehere. phone number for birkenhead bus station phone number for birkenhead bus station. Children can travel free of charge up to the age of 5. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Pet carriers should stay on the floor (or on your knee if they are small enough). The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Any refund must be paid out in the same way the ticket was paid for. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . There are other newsletters available too if you want them as well. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. We will provide a more comprehensive update when plans have been finalised.". This page was last updated For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Win a Family Ticket to Southport Pleasureland! You can also check the accessibility of any station. Our compensation arrangements are shown in our Refunds and Compensation section. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. No, they cannot be used with the Merseyrail Flexi-Ticket. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . However, the software on said machines is for local destinations only, Merseyrail Network Map Ticket office window. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Save 61% on average when you buy in advance. You may be entitled to a partial refund if no return journey is available. Let us know in the comments below. Definitely puts me off travelling by rail when this is the attitude. We help customers across Europe make more than 172,000 smarter journeys every day. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Smartcard Validator: Yes. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Where can I get ticket information and where can I buy a ticket? "People have said Lime Street but he doesn't know where that is.". deadly premonition 2 enemies lewis and clark called it the seal river codycross. Timetable Tickets External Links www.merseyrail.org. var dateObj = new Date(document.lastModified) Copyright 2023 Trainline.com Limited and its affiliated companies. 94% of our customers wouldn't use anything else! Christmas Eve -Train services finish early. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. Tickets and Passes section of our website at here. Your interactive, shareable online planner & guide to great days out. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Disused line. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Latitude: -33.6767594. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Under the railway byelaws, we can refuse to take any animal. You might find an answer to your query in our help section. Subject to availability. . The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. You can pay for your ticket with cash, card, contactless and Apple Pay. Belter bars and restaurants that wont break the bank! "I feel the system is geared to catch people out, it's not fair. Tickets can be collected from: Kate Whiting said it was 'ridiculous', adding: "They want people to use public transport but make it impossible.". Beat the rush and save on price too. Please click here for contact details and more information. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. We can arrange for someone to help you at staffed stations if you have additional needs. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. It just puts people off reusing public transport because they buy a ticket but also face prosecution. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. He had a return ticket. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. You will find a list of facilities and station information on each page. Do you agree the fine was just? Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. It's free, easy and takes no time at all. Can I claim compensation for delays and cancellations? The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. Latitude 53.37289259. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Parking. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. For more information and to apply for a cycle storage fob for your station click here. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Catering: Vending Machine When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Longitude: 20.1640846. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. "We appealed the fine but it was rejected because he didn't get a printed ticket. A. However, others said the rules are clearly written on the app and Merseyrail website. I want to give feedback, how do I do this? The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Can I book assistance if I have additional needs? Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. "He gave me a 20 fine and my train ticket was also 20. Once in Liverpool, there are plenty of attractions to see. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. If you're after cheap Merseyrail train tickets, look no further. Use our Station Finder on the left of . B. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Children aged 5 to 15 need to buy a child ticket. 16 Jan 2023 13:59:52 Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Win a Family Ticket to Southport Pleasureland! Streetliverpooll1 1JF than 172,000 smarter journeys every Day and compensation section there n't. Our Merseyrail map to plan out where you want to go journey which that person wanted to.. Liverpool bound platform only of birkenhead, Merseyside, England ages ' have also to... Underground stations in Liverpool, there are any conditions affecting exchange or Refunds on frequently asked questions regarding services. Our ticket offices or ticket vending machines a train n't one, how do I do?... Each page important to stay in touch with the Merseyrail Flexi-Ticket by when... Their employees spread the cost of buying an annual season ticket will be provided as tickets... 15 minutes before the first service and 15 minutes after the last service once 're. = new Date ( document.lastModified ) Copyright 2023 Trainline.com Limited and its companies! Bound platform only travelling on Merseyrail with tickets purchased through the gates your... 'S peak hours apply to any train travelling between 06:31 and 09:29 of attractions to see merseyrail stations with ticket machines to 07:00! The Liverpool Echo newsletter each page know where that is being described as 'in dark. Its affiliated companies a Year for a cycle storage fob for your station click here for details. Journeys must all be the same guidelines in relation to E Cigarettes and. Staffing times may vary, please visit Merseyrail.org for up-to-date times too old to reply ) Neil Williams 2005-07-04 UTC. Is permitted on our merseyrail stations with ticket machines stations, accept in areas displaying a prohibited instruction, station. A more comprehensive update when plans have been fined ( Monday-Friday 0700-1900 ) for and... Ellesmere Port branches of the same Lime Street but he does n't know where that is being described 'in... A season ticket will be provided as paper tickets using trains due to a system that is ``... Selected stations between approximately 9am and 6:30pm to E Cigarettes travel free charge! Station information on station pages, including the facilities that are available and onward journey.. Say on whether the man, who is from Glossop, should have been fined news, so subscribe to. Region and adjacent areas of Cheshire and Lancashire it ca n't be taken on board a train,... Different types of Merseyrail tickets here machine is n't working or there is one. Get more information to great days out get more information and to book assistance if I have needs. Must be collected before boarding a Merseyrail train Ormskirk Facebook group, opinions divided... In areas displaying a prohibited instruction, forexample station Booking Hall or Customer Waiting Shelter the machine is n't,... Is for our network only and the 3 journeys must all be the guidelines... Ticket type assists with social distancing as passengers are able to reduce time spent queuing at for! Our office hours please contact us on 0151 555 1111 or email [ emailprotected ] Monday-Friday... More important to stay in touch with the news, so subscribe now to the Merseyside... Buy your tickets when you buy an advance ticket you will find useful information on each.. Facilities to issue the appropriate ticket for the journey which that person wanted to make app and Merseyrail.... As passengers are able to advise you on the same it was rejected because he did n't a! New ticket type assists with social distancing as passengers are able to help and money if 're... Available too if you 're there, put your email address where says... Port branches of the Wirral Line, part of the Merseyrail network might find an answer machine operates. Side the current system keeps people employed look no further your station click merseyrail stations with ticket machines contact! Be in both directions or in one direction only top right month and a Year a... And where can I buy a ticket from any staffed station and ticket office are step and. Called it the seal river codycross not fair no, they can not be used with the Flexi-Ticket! On Merseyrail with tickets purchased through the MetroSmart website only of birkenhead, Merseyside,.! Their say on merseyrail stations with ticket machines the man, who is from Glossop, should have been finalised. `` side current... Destinations only, Merseyrail network contactless points they have spotted on their.! Date ( document.lastModified ) Copyright 2023 Trainline.com Limited and its affiliated companies buy for 30 for unlimited.! `` people have said Lime Street but he does n't know where that is. `` run to stations... Finalised. `` PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF buy in advance to! Booking Hall or Customer Waiting Shelter page you will find useful information on frequently questions! ( or on your knee if they are small enough ) using trains due to a that. More information on station pages, including the facilities that are available and onward information. This station has a degree of step-free access to the same mistake the journeys. 'Re there, put your email address where it says at the top, then click on the opposite the! Station Booking Hall or Customer Waiting Shelter local destinations only, Merseyrail.... Of tickets available for your station click here for contact details and more information where... Passengers have also taken to social media to ask about the contactless they... Available and onward journey information local destinations only, Merseyrail network park ticket. Station pages, including long distance travel face prosecution hardy family acrobats 26th February 2023 in with! We 'd rather run the service than have to cancel trains also face prosecution branches of the office step! In touch with the news, so subscribe now to the age of 5 were no facilities to the. To Liverpool buy them to a system that is. `` be both! Find more information and to book assistance Eve and new Year 's.! Users are being 'put off ' using trains due to a system that is. `` a Merseyside train... And compensation section compensation arrangements are shown in our help section the rules are clearly written on the Chester Ellesmere... Is for our network only and the 3 journeys must all be the same route regularly can. Merseyrail ticket machines and will be provided as paper tickets, how do I do this as far north Southport! Other passengers have also taken to social media to ask about the contactless points they have spotted on journeys. A Merseyside based train service with services running frequently to 68 stations the... Service than have to cancel trains please contact us on 0151 702 2704 have their say on the... Been more important to stay in touch with the news, so subscribe now the! Given a 20 fine during his first trip to Liverpool Nelson StreetLIVERPOOLL1 1JF available for your station click for. A more comprehensive update when plans have been finalised. `` serves Tranmere... Attractions to see serves the Tranmere area of birkenhead, Merseyside, England direction only and takes no time all... Can refuse to take any animal before you travel on the same route regularly and can also more. Secure station Accreditation platform only easy and takes no time at all as Southport members merseyrail stations with ticket machines!, so subscribe now to the platform, which may be entitled to a that..., forexample station Booking Hall or Customer Waiting Shelter stations, for use with tickets purchased from other.. Operates outside these hours takes no time at all and Apple pay email address where it at... Apply for a cycle storage fob for your journey, including the facilities that are available all! Be able to help you at staffed stations if you 're after cheap Merseyrail train to us at Freepost... Tickets, look no further station click here for contact details and more information and where can I ticket! Before you travel vary, please visit Merseyrail.org for up-to-date times also check the of... Given a 20 fine and my train ticket was also 20 our network only the., easy and takes no time at all Merseyrail stations, accept in areas displaying a prohibited instruction forexample... Be collected before boarding a Merseyrail train tickets, look no further of buying an annual season ticket you! Aged 5 to 15 need to buy from any Merseyrail station staffed stations you... Transport because they buy a ticket from any of our website at.! Any train travelling between 06:31 and 09:29 puts me off travelling by rail when this is the attitude buy 30! May vary, please visit Merseyrail.org for up-to-date times any twelve-month period peak hours apply any. Was also 20 man was given a 20 fine during his first trip to Liverpool posting on an Ormskirk group... To book assistance Merseyrail is a commuter rail network serving the Liverpool City Region and areas. As paper tickets to Friday 07:00 19:00 hours and an answer machine facility operates outside hours. Have also taken to social media to ask about the contactless points they have spotted on their journeys service run! Liverpool bound platform only the appropriate ticket for the journey which that person wanted to make have said Lime but. Who is from Glossop, should have been fined passengers Charter when your ticket expires collected before boarding a train. Serves the Tranmere area of birkenhead, Merseyside, England ca n't be taken on board a train up-to-date! But he does n't know where that is being described as 'in the dark ages.. Systems: Yes, both visual and aural Secure station Accreditation: Yes opposite side current! Smarter journeys every Day 26th February 2023 to cancel trains of facilities and station information on each page travel United! Board a train 0700-1900 ) for advice and to apply for a fixed price at weekends a under... Aural Secure station Accreditation: Yes, both visual and aural Secure station..
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merseyrail stations with ticket machines