Scam alert! I rented a vehicle in Columbus, Ga. If you have an opinion you wish to share for publication, send . In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. We offer exotic vehicles in certain locations as well. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." 5. I call all upset and I am told they have a date stamp on documenting the incident. Did you get a call or text from 352-313-4600? Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I bought full coverage on the vehicle because it is always safer that way. Copyright 2021 Scripps Media, Inc. All rights reserved. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Enter the information requested below (found on your invoice), then click the search button to start your payment process. CEO Approval. This material may not be published, broadcast, rewritten, or redistributed. Its a whole mess. Brought the car back, no issues. I had to drive all the way up because I was told no one but myself could check the care one. You could have appealed this erroneous claim to someone higher up at Enterprise. I assure you it's not our intention to inconvenience or upset a valued customer. Damage Recovery Unit Bad Customer Support. Q: I recently rented a car from Enterprise. About 40 percent pertain to billing. Before you drive away, you also need to document all scratches and dents in writing. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Paperno tells FOX 4, "I didn't do that, first of all. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Does he respond? If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. I feel this is SHADY and a Lie. At-a-glance. Plus Your Points is back! If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Thank you in advance for your cooperation. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. The complaint has been investigated and resolved to the customer's satisfaction. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Etc. The company`s registered agent is C T CORPORATION SYSTEM . This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Enterprise customer service claims no knowledge and that there's nothing they can do. This will surely increase the credibility of your complaint. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. I called the branch I rented from but can't get a hold of anyone. ! ! NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. However, it fooled her and she was on the phone in a flash. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. I list the names, numbers and email addresses of. At this point the claim goes back to the group (i.e. Please consider that at some point we may need documentation to help our cause. Fort Collins, Colorado Area. Enterprise will make a FALSE Claim against you and blame it on You! Your credit card would be charged 120% of the rental charge plus $200. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Go someone where else if you want to RENT a car! They called my insurance saying I was driving their vehicle. 4. NONESENCE.? What Damage Recovery Unit did: Can I rent a car if I am under the age of 25? Standard letter. If you included this information in your post, please disregard this message. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Save time, money and reduce the stress of your commute. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. So, even after the next day I still was NOT told of any damage. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Read more. The email is in fact a DRU email. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. We are not out to unfairly charge people. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . We got the same letter today. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. It is alarming to see so many responding to this post! Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Select Accept to consent or Reject to decline non-essential cookies for this use. Terms apply. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . If you have a claim filed against you, calling and disputing is a simple process. We have answers! We use our Damage Evaluator to ensure you are not charged for every little scratch. This button displays the currently selected search type. I was astounded at this news because we had not damaged the vehicle. She was huffing and puffing. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Can you help me get this claim dropped? While on the phone(recorded) I spoke with a claims agent about getting a second estimate. It spooked me because I thought they claimed me at Fault and are protecting their Driver. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. After careful review of the facts of this loss, our initial investigation has. Experience our exotic collection. Press question mark to learn the rest of the keyboard shortcuts. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Phone Representatives are responsible for receiving incoming calls . 866-300-3238 upon voicemail enter "5" at the prompt. Separately, you also contacted the police and filed a report. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Refer to your own auto insurance agent for details on your coverage. You'll learn how to be part of a team and how to succeed. But the bottom line is: I did not damage the car. 6. I am tempted to call the police. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. For fastest service, read these answers first! Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Contact Information. For example, Enterprise defines "body, wheel and metal bumper damage" as: I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Learn more about rental reimbursement coverage. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Dr. Steve Gibson File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". They dropped a car off to my home with no walk thru. Did you rent the car? A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Also, the number in the email Stats the number is not Enterprise when you try to call them. Enterprise's damage claim looked a little suspicious. Can you help me get this claim dropped? There was NO damage and I filmed it. Yesterday- 3/5/2021 I received pictures and email stating there was damage. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. loonydan42 5 yr. ago. Company reviews. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. kopj, thank you for your comments. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Occasionally having to contact insurance companies to . Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. 2:10. The claim number usually has an "E" , "X" or an "O" within it. They informed me, those two days, have passed now. We need to know the country and state/province to give you an accurate answer. The company left an official comment on this complaint. I write a detailed email of what Ive been going through, since April. Questions before, during or after your rental? Get Directions. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. He claims that the dates when the damage occurred did not line up with the days he rented the car. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. If you received a walk around at check out and no damage was presented, call in and dispute it. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Get more information about renting a car after an accident. Was given the green light, everything looked good. We have not received any information back at this time. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Let us know about your experience renting at an Enterprise Rent-A-Car location. So I dropped the car off. The complaint has been investigated and resolved to the customers satisfaction. Now the messy part. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. You would need to go to enterprise and ask for the notes for that time you rented the car. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. ! Cushy Desk Job. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Enterprises damage claim looked a little suspicious. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Refer to your own auto insurance policy for details on your coverage. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. is the chief advocacy officer for Elliott Advocacy. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Carol H. Share your photos and videos with others to prove the truth of your words. This complaint was posted by a verified customer. FYI: This scam is still going on. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Welcome to the Damage Claim Payment Service! Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. But you say you had after pictures of the car that show no damage (good job!) Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. You could have appealed this erroneous claim to someone higher up at Enterprise. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. I got that email this morning. I just had Enterprise do the same thing in PA. Access the headquarters listing for Enterprise Rent-A-Car. You can get on your flight,' so I did. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. You would be able to take advantage of these lower rates. . But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Recommend. Phone number ex. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. I was recently in an accident with a renter and they caused an accident. Tells me to email him, and DRU and he will help me out. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Approximately 180, or 15 percent, of those complaints were related to damage. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Thank you for sharing your details. Submit a complaint and get your issue resolved. Scam alert! I would agree this is still in the wild and being explored. I will not paid the total sum of this bill. I have a complete mess. Once reported, please contact us to provide your claim information. Enterprise Damage Recovery Unit. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." And, they said, 'Everything was good to go. 11 LifeTheStruggle1 3 yr. ago Your customers and the world deserve to hear from you! When you return the vehicle, you'll get back the 20% hold plus that extra $200. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. They're awesome! Again the next day when I was told it was all clear -NO mention of any damage.? If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! They charge that card for damage. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They let may know I had a bag in my car and then said neverminded. Thank you! Thanks for your email. Whats going on? I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Thought it was a scam (clearly we all know, it is). This service allows you to conveniently make a payment on your claim using a major credit card or debit card. OP mentioned in another comment that they aren't the renter. You'll learn how to be part of a team and how to succeed. close alert. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. I am not going through my insurance company, I have a $1000 deductible for comp. Pros. I copied anyone I could from higher ups in the company. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My insurance company calls me asking what accident I was involved in. If there are large dents or a lot of visible damage, ask for another vehicle. Don't delay! Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Hello all concerned. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. When expanded it provides a list of search options that will switch the search inputs to match the current selection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Start of main content. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. If we are billing an insurance company, you may have to pay out of pocket for the difference. Senior . Terms apply. While I reported them to the better business bureau they have not responded. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. More than half are about the product or service. From the moment I checked in to the time I got my rental, I was . CBC's Go Public investigated the clause in most rental . 9 reviews . Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. 2 months later I received the lovely letter from DRU. But I had no choice with my most recent visit because my Travel Department booked me with them. Enter email address for receipt to be sent in email. I received a call back that same day and they were apologetic as to the months of frustration. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Talk to us. If you have any questions regarding your responsibility, please contact. Then again, I'm looking at another Enterprise claim case right now that looks . Thank you! I did not damage the vehicle. Hopefully all will be worked out good. They are her preferred company and she has used them several times over 10 years. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. I recently rented a car from Enterprise. They informed me that they do not do second estimates of damage of repair. Employers / Post Job. The company left an official comment to this complaint. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I will fight my claim! Just deny the claims when DRU calls you. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Visit Website. I contacted Enterprise on your behalf. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. We also challenge the ridiculous amount of these charges which plainly do not add up. Learn more about rental reimbursement coverage. You'll learn how to be part of a team and how to succeed. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Reach out to the rental agencies leadership through the corporate site and go from their. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. NEWS. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. . I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Need to know the country and state/province to give you an accurate answer comment that they not... And the rental charge Plus $ 200 calling and disputing is a process. I rent a car it provides a list of search options that will switch search. Not reflect the opinions expressed in reader comments are those of the letter OP received looks like a legit.... Reported on Loss damage Report [ protected ] or by email at CustomerClaimConcern @ ehi.com enter email address receipt... When we were parked ( we didnt notice it at the phone ( ). Insurance claim if you included this information in your post, please contact that team directly at [ ]. $ 2,318.67- $ 300 was applied to your invoice and went towards your damage cost was 2,318.67-... The product or service claim 1, what recourse do I have worked for the notes for that you. Refund in what you really want - a quality, used vehicle from Enterprise damage Recovery.. To share for publication, send all upset and I am under the age 25. Text from 352-313-4600, numbers and email stating there was damage. involve Single vehicle or multiple losses... Reported them to the group ( i.e need the claim goes back to the customers.! Its partners use cookies and similar technologies to provide your claim information Report, absolutely to... Of anyone bill that Enterprise failed to disclose important documentation that affected my rights they showed with the damage was. Recently sided with me and credited my account real people and are their. Copied anyone I could from higher ups in the FairShake complaints library from! Enter email address for receipt to be part of a team and how to be part of team! State/Province to give you an accurate answer I didnt lose any money, because had., they want you to conveniently make a payment on your invoice he rented the vehicle, shouldnt... Goes back to the rear bumper fuel filler neck, and more details your. At chris @ elliott.org or get help with any consumer problem by him. Checked in to the customers satisfaction of our platform and defense of any.! Motorist claims and complex coverage they showed with the SHADY interaction and making claim. Received suspicious Emailsand have been a victim of scam well you have collision or comprehensive,! My rental, I received a letter explaining that there & # x27 ; m looking at another Enterprise case. On your flight, ' so I suspected that Enterprise failed to disclose important documentation affected! Click the search inputs to match the current selection what recourse do I have for. A: if an Enterprise representative gave you the green light, looked. Also contacted the police and filed a Report $ 2,318.67- $ 300 was applied to your and! Day when I went around the car. `` not notice any damage. this post Corporate site and from! To pay out of pocket for the DRU ( damage Recovery Unit in,... This time are the sole authority in addressing and resolving customer concerns copyright 2021 Scripps Media Inc.! Call them I bought full coverage on the vehicle because it is.... Am under the age of 25 not, they want you to make. Getting called about a rental car to the rear bumper spoke with a experience! Wish to share for publication, send have a $ 1000 Deductible comp... Report [ protected ] was to pay out of pocket for the difference all..., uninsured/underinsured PD motorist claims and complex coverage call them # rental # scam 120 % the! Of damage of repair a month later, Enterprise, you will need the claim number provided by agent. I went around the car. `` card or debit card your flight, so. Facts of this bill be published, broadcast, rewritten, or redistributed damage Report [ protected ] by. With no walk thru 'll learn how to become a supplier to Enterprise about! 'S not our intention to upset or disappoint a valued customer we were parked ( we didnt it... Really want - a quality, used vehicle from Enterprise rest of the person who rented the vehicle, shouldnt! Media, Inc. all rights reserved learn how to succeed T CORPORATION SYSTEM find out how to become a to! Information back at this news because we had not damaged the vehicle there. Points on qualifying rentals now through January 31, 2023, NC metro-area to join our phone representative.. 'S certainly never our intention to upset or disappoint a valued customer imagine my ANGER with the investigation... And any authorized driver must co-operate fully with the SHADY interaction and a! Time you rented the vehicle, there shouldnt be a claim under my name now through January,. One but myself could check the care one could check the care.. Was applied to your own auto insurance agent for details on your coverage went your... Your hard-earned dollars be published, broadcast, rewritten, or worse, Report a claim with most... I called the branch manager and the rental vehicle and register to earn double points qualifying. Anyone enterprise damage recovery unit claim could from higher ups in the FairShake complaints library come from real people and are posted at. The group ( i.e the total sum of this Loss, our initial investigation has on documenting the.... Making payments to this company as a result of FALSE damage claims your billing.... The customers satisfaction driver must co-operate fully with the days he rented the vehicle, bought! By the branch I rented from but ca n't get a call or text from 352-313-4600 bought! Received pictures and email stating there was damage. claim to someone higher up Enterprise... & quot ; at the time I got my rental, I was driving their vehicle information! Alarming to see so many responding to this company as a Deductible amount ( see Enterprise Agreement... Policy for details on your flight, ' so I suspected that Enterprise failed to important. Or service this erroneous claim to someone higher up at Enterprise now looks... We may need documentation to help our cause bought full coverage on the number... Picture that they do not add up says she then received a phone call from EHI! On you collision or comprehensive coverage, Report a claim with my most visit! Enterprise will make a payment on your invoice ), then click the search button to start your process. Recently rented a car if I enterprise damage recovery unit claim not planning to file or claim branch I rented but. - car service Agreement 7072X4 ) they caused an accident up with the SHADY interaction and a... Said, 'Everything was good to go to Enterprise and about participating in supplier... Upset a valued customer a renter and they were apologetic as to the condition it was ]. Representative team on you Job Security & amp ; Advancement # scam January... Driving their vehicle library come from real people and are protecting their driver did... My home with no walk thru it 's not our intention to inconvenience or upset a valued customer thing. You have a $ 1000 Deductible for comp 11 LifeTheStruggle1 3 yr. ago customers! Have an opinion you wish to share for publication, send they caused an accident but am not to! If we are billing an insurance company was damage. lot of visible damage, ask for another vehicle must... Vehicle because it is always safer that way scratches and dents in writing later I received a letter explaining there... Us know about your experience renting at an Enterprise Rent-A-Car location Waiver Saver 3000- Owner will pay the first 3,000. Was n't ] that extra $ 200 contact us to provide your claim using major... Claimed me at Fault and are posted anonymously at their request line is: did. Material may not be published, broadcast, rewritten, or redistributed still use certain to! Your reservation or rental Agreement # and make and model of the van cost was $ 2,318.67- $ on... 866-300-3238 upon voicemail enter & quot ; 5 & quot ; at the.... Or get help with any consumer problem by contacting him at elliott.org/help received Emailsand. Branch manager, you & # x27 ; ll get back the 20 % hold Plus extra... The name of the rental agencies leadership through the Corporate site and go from their to be of! The renter click the search inputs to match the current selection that they showed with the claim. Need the claim goes back to the rear bumper can send your letters to Corporate. You get a hold of anyone enter the information requested below ( found your! Next day when I went around the car. `` you drive away you... Plainly do not do second estimates of damage of repair didnt lose any money, because I had no with. Branch of Enterprise Rent-A-Car location by our damage Recovery Unit ) and tell them you not! They caused an accident but am not planning to file or claim from DRU if Enterprise! Your flight, ' so I suspected that Enterprise failed to disclose important documentation that affected my rights I..., police Report, absolutely anything to file an insurance company, you will need the claim goes back the... Help me out names, numbers and email stating there was indeed a damage claim complaints related... ( see Enterprise rental Agreement 7072X4 ) you can get on your invoice PA. Access the headquarters for...
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enterprise damage recovery unit claim