Around 12 questions over 30 mins. Examples of achievements and good teamwork in your life. The process took 1 day. This employer has not claimed their Employer Profile and is missing out on connecting with our community. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Shift Details: Flexible between 5.30am and 00.15am. I applied online. Anonymous Employee in Milton Keynes, England, I applied in-person. Applied for vacancy online and received an email inviting me for an interview. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". It's maybe not the best attitude to have if your a manager. It was a calm environment and easy going. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Very simple, no pressure. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. Anonymous Interview Candidate in Milton Keynes, England, I applied online. All rights reserved. Think about the types of questions we might ask you so you can prepare your answers. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Using their test prep pack, you will save yourself from time-consuming online searches for information. I interviewed at Morrisons in Dec 2019. Internal vacancies | The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Got a call the following day with an offer and started training a few days later. We're Hiring! Talk about your hobbies, previous work experience, and education. Just a chat talking about my experiences and what department I wanted to work in. Anonymous Employee in Chelmsford, England, I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. About. Tell me about A time here something hasn't gone to plan. It varies from shop procedure questions to customer service. Tell me about A time here something hasn't gone to plan. The process took 1 week. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Morrisons encourage their employees to grow and develop. Got a call the following day with an offer and started training a few days later. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. It was a calm environment and easy going. Happened over the phone. Asked a couple of questions and I responded. Do you help them? I applied online. It is easy to assume that a verbal test assesses your spelling and grammar. You can expect to get a link to an online video interview and must answer the questions via webcam. We cant wait for you to join the team! You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. Be guaranteed your preparation is accurate and focused on the real assessments. They ask why your good for the role. Easy. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Start typing a job title, location, or team name to see matching results here. Well make sure you know everything you need to do a great job. It varies from shop procedure questions to customer service. Does waste of supplies and time annoy you? I applied online. Tell me about yourself. Approach the assessments with the confidence that comes from knowing you have done the work. Prepare some questions to have at the end for the interviewer. This is where your workplace organisational skills are assessed. The testing process begins after you submit your application. Customer Assistant - Caf . Tell me about A time here something hasn't gone to plan. Or to climb the career ladder further if you are coming to them as an experienced hire. Give me an example of when you have had to deal with a difficult customer. Do you align with their code of doing right by your customers and your colleagues? Sorry - No pages within the careers website match your search term - try a different keyword? I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I interviewed at Morrisons (London, England) in Jan 2018. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Remember that personality is measured from behaviour. Start typing a job title, location, or team name to see matching results here. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Do you help them? Free interview details posted anonymously by Morrisons interview candidates. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. This is another Saville test where you are being assessed on your ability to analyse written information. 30 minutes long in the staff area in an office. Can you tell us about yourself? Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. It's why our customers keep coming back for more. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Was offered the job the next day. 1) A regular customer returns to the store with a receipt however does not have food. You'll be part of a close-knit team who will soon become friends. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check If you dont already have a CV use ourfree CV generator. Prepare some questions to have at the end for the interviewer. Expect to be analysing data while under time pressure. After passing this I had to prepare a presentation for an interview at head office. Aliginging yourself to these values will contribute a lot to gaining the job. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. 1) A regular customer returns to the store with a receipt however does not have food. It's maybe not the best attitude to have if your a manager. They read from a guide for the position. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? Was in person. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. What would you do? Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . The process took 1 week. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. 2) You witness abuse (racial/homophobic) between to colleagues. Make sure you ask us any questions you may have. Congratulations on getting to this stage! We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. 2) You witness abuse (racial/homophobic) between to colleagues. I interviewed at Morrisons (London, England) in Jan 2018. Online assessment first then interview. Sorry - No jobs match your search term - try a different keyword? They offer a test prep pack where you will find sample test papers modelled on the real test. To get a headstart on this, try a free sample SJT here. Give me an example of when you have had to deal with a difficult customer. Like the graduates, their skills are assessed before they advance in the promotion process. I applied online. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. It also provides materials to prepare for all aspects of the recruitment process. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. No goodbye from anyone, I just had to walk out. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. I applied online. Job Type: Permanent / Part Time - 10 to 16 hours per week. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Give me an example of when you have had to deal with a difficult customer. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 1 Month 49. Good communication skills are required here as well as a good understanding of the company and its ethics. No goodbye from anyone, I just had to walk out. We sell over 10 million individual eggs a week. Then got invited to go through an online assessment centre. How would you handle this situtation? Anonymous Interview Candidate in Milton Keynes, England, I applied online. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Professional and formal, lovely interviewer who took pride and care into listening to my answers. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Salary Details: Competitive salary, plus excellent benefits. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. Random questions, such as asking to "sell" a random product given from a card. A delivery has arrived as you're leaving work and you see a colleague struggling. We will be in touch to let you know if youve been successful, usually within a week. Just be yourself, talk positively about how your skills and experience match the role. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I was also told that once they had finished I could just leave. Asked about previous experience, what A Levels I had studied at school etc. Rating. They like their staff to adopt the same attitude. It was actually really simple, got asked the basic questions and it was only 20 minutes long! 125 Morrisons Customer Assistant interview questions and 102 interview reviews. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. Very simple, no pressure. You will have 3 minutes to complete each section. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. In Tray: Two full exercises. What would you do? Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Applicants are also required to complete a work style questionnaire. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. Check out our list of interview questions that candidates received during their Morrisons job interviews. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). 128 Morrisons Customer Assistant interview questions and 105 interview reviews. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. It varies from shop procedure questions to customer service. The process took 1 week. I interviewed at Morrisons in Jan 2023. 2) You witness abuse (racial/homophobic) between to colleagues. The recruitment process is demanding for those reasons. And theres a real team spirit as everyone works together to get the job done and make our customers happy. Some questions about previous experience and biggest achievements and things. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Interview was with store and area manager, both really pleasant. As we offer full training, you dont need any retail experience. Around 12 questions over 30 mins. February 7, 2022 Morrisons Customer Assistant Job Description About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Both are cut-e tests. As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative
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